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Services & Programs

Please click on each of the programs below to get more information.

Community Resources

Unsure of the best care program for your loved ones? Contact our Community Resources Team! They answer questions, explore service options, are knowledgeable about benefits, and provide details and referrals for WMEC services and many other community resources.

Home Care

Living comfortably and independently at home at any age has never been easier. Regardless of your individual needs, WMEC Care Managers and RNs support consumers and caregivers with developing care plans and accessing much-needed resources. Agency-based workers or a provider of your choice are also available to deliver in-home services to assist with daily living needs.

Adult Family Care

Adult Family Care (AFC) connects individuals 16 or older who want to live in a family setting with community members willing to provide care – to everyone’s benefit! Caregivers open their home to someone who needs or desires a supervised living environment. AFC also allows a family member to care for a loved one. Host families/family members are supported and paid for caregiving.

Family Caregiver Support

Care providers deserve to be supported themselves! That’s why we have this message for caregivers of older adults, persons with dementia, or relatives raising children: you are not alone! Our Family Caregiver Support services include counseling, resources, support groups, training, respite, and financial assistance.

Options Counseling

Overwhelmed by program options? Unsure of which services will provide the best care for you or your loved ones? Our Options Counseling service provides free guidance to help you navigate choices and challenges you may face based on your needs and desires. We’ll help you get the most out of your situation whether you’re looking to live in the community, home care, congregate housing, independently, or with family.

Housing Services

WMEC on-site Resident Services Coordinators (RSCs) support all residents of designated housing sites in Holyoke, South Hadley, Chicopee, and Ware. RSCs help arrange and coordinate services, assist with transitions after a hospital or rehab stay, and organize activities for residents including a daily meal.

Ombudsman Program

Companionship is just as important as nutrition and care when it comes to living well! WMEC’s Ombudsmen are highly trained, impartial advocates who visit local nursing home residents weekly, making sure their concerns are heard and addressed. Ombudsman volunteers develop trusting relationships with residents, educate them about their rights, and advocate for their quality of care.

Nutrition Services

Wherever you call home, you deserve a healthy, nutritious meal. Based on your needs, WMEC can deliver breakfast, lunch, and/or dinner on a daily or weekly schedule. In addition to home dietary services, we offer meals in group settings such as senior centers and housing complexes, as well as one-on-one nutrition counseling by our Registered Dietician. Latino meals, vegetarian, and specialized therapeutic options such as diabetic, cardiac, ground, and pureed meals are also available.

Personal Care Attendant

Receive the individualized care you need to live comfortably and independently with our Personal Care Attendant (PCA) services. Skilled PCAs help older adults and people with disabilities or chronic disabling conditions safely manage their daily routines. Members in this program receive assistance with regular tasks, such as dressing, hygiene, cooking, and more.

LGBTQ+ Support

Social connection is a cornerstone of our community – for all communities. WMEC’s LGBTQ+ Services create a safe and welcoming spaces for members of any age to find support and comfort. Programming includes film screenings, educational panels, dances, marching at local Pride celebrations, intergenerational discussions, advocacy, referrals for LGBTQ seniors and allies, and our ever-popular Rainbow Social Club.

Money Management

For those needing help with paying bills, writing checks, budgeting, and balancing their checkbook, WMEC’s Money Management Program offers assistance with both bill paying and Representative Payee support.

Care Alliance of Western Mass

As a community partner of the Care Alliance of Western Mass, we work with MassHealth members enrolled in an ACO or MCO. Your Care Coordinator is part of your primary care team and works to meet your health-related needs while securing community support critical for your health and wellness.

Integrated Care Services

WestMass ElderCare partners with health care plan providers as part of our consumers’ primary care teams. This allows us to offer care and service coordination for seniors and people with disabilities, ensuring members of the western Mass. community are able to stay independent, empowered, and safe.