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Long Term Care Ombudsman

Reflect Respect, Having Someone in Your Corner Can Make All the Difference

WMEC’s Ombudsmen are highly trained, impartial advocates who visit local nursing home residents weekly, making sure their concerns are heard and addressed. Ombudsman volunteers develop trusting relationships with residents, educate them about their rights, and advocate for their quality of care.

Who Needs Ombudsman Program Support?
  • Individuals in nursing homes who have concerns about their care.
What Does Ombudsman Program Support Do?
  • Advocates for the rights of nursing home residents.
  • Investigates and resolves complaints.
  • Visits with individuals in nursing homes on a weekly basis.

Frequently Asked Questions

What is an Ombudsman?

Ombudsmen are impartial advocates who visit local nursing home residents weekly to ensure their concerns are heard and addressed.

Will the Ombudsman share information?

Ombudsmen will not share resident information without permission from the resident.

For more information, please call our WestMass ElderCare Information and Referral Specialists at (413)538-9020.

    Contact the Ombudsman Program. We can provide assistance, information and referral, and free publications.
    TTY 800-875-0287

    Free Publications include:

    • Residents’ Rights (available in 17 Languages)
    • A Consumer’s Guide to Nursing and Rest Homes (in Massachusetts)
    • Your Personal Care Plan: getting the care that’s right for you in a nursing home
    Long Term Care Ombudsman