Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities 

  • Geriatric Support Service Coordinator (GSSC)
  • Home Care – Care Manager
  • Home Care RN
  • Home Delivered Meal Drivers
  • Long Term Support Service Coordinator 

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.

Geriatric Support Service Coordinator (GSSC)                                       

Position Summary:

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Caremanager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping. 

Essential Duties and Responsibilities:

  1.  Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  2. As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.
  3. Arranges and, with the agreement and authorization of the PCT and in accordance with requirements set forth by SCO, coordinates the provision of appropriate community long term care and social services and instrumental activities of daily living, housing, home-delivered meals and transportation etc.
  4. Authorizes a range of community-based services based on specific conditions or circumstances established by the SCO and the PCT.
  5. Ensures that referrals for service are made to Commonwealth Care Alliance’s (CCA) contracted provider network.
  6. Provides CCA with regular feedback regarding vendor performance.
  7. Tracks enrollees transfers from one setting to another and adjusts the service plan as deemed appropriate by the PCT and in accordance with requirements set forth by the SCO.
  8. Participates in the CCA’s task force and committee functions as requested and as time permits.  

Required Knowledge Skills and Abilities:  

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Possesses the knowledge and skills necessary to work successfully in the multidisciplinary team.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written). 

 Please send resume to: human_resources@wmeldercare.org. (e-mail preferred).

AA/EOE  

 

Home Care – Care Manager

Position Summary:

The Care Manager as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping. 

Essential Duties and Responsibilities:

  1.  Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  3. Completes initial intakes utilizing comprehensive needs assessments on clients generally 60 + years of age for eligibility, need, and appropriate services.
  4. Monitors clients per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the client’s resources and needs.
  5. Assists elders and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.
  6. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.
  7. Coordinates the delivery of services, linking the client to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  8. Monitors and routinely reassesses the client, reviewing his/her status, progress, and the degree to which his/her needs are being met by the service plan.
  9. Acts as an advocate for individual clients and elder residents of housing sites.

Required Knowledge Skills and Abilities:

  •  Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Bachelor’s Degree in a relevant social service field from an accredited college is required.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
  • Previous experience in clinical assessments required.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills. 

Please apply by emailing your resume to human-resources@wmeldercare.org    

AA/EEO

  

Home Care RN

Position Summary:

The Registered Nurse participates as a team member involved in the assessment, review, integration and development of the interdisciplinary service plan for Home Care consumers and assessment of assigned non-HC consumers. The Registered Nurse is responsible for assigned nursing assessments/duties within the Home Care (HC) Department, including Clinical Assessment & Eligibility (CAE) and the Comprehensive Service and Screening Model (CSSM) Programs.

Essential Duties and Responsibilities:  

  1.  Complies with all current and applicable state, federal and agency regulations, policies and procedures pertaining to HC services, CAE, CSSM and any other applicable WMEC programs.
  2. Performs in-home, comprehensive health assessments to determine personal care needs, develops Personal and/or Behavioral Care Plans, and maintains reassessment caseload.
  3. Educates consumers, caregivers/families within parameters of the Aging Services Access Points (ASAP) RN scope of practice and care planning, makes referrals and communicates with appropriate providers and resources.
  4. Conducts CAE screenings/assessments per established standards for both MassHealth (MH) recipients or applicants (or Non MH for Enhanced Community Option Program) for all appropriately funded Nursing Facility (NF) or Community based services, including Adult Day Health (ADH), Frail Elder Waiver (FEW) or Community Nursing Home Screens (CNHS).
  5. Reviews and completes pre-admission NF screening requests from WMEC area hospitals/rehabilitation facilities, and issues appropriate clinical decisions.
  6. Participates in interdisciplinary (IDT) review of cases and makes appropriate recommendations for HC, CAE and CSSM consumers.
  7. Timely completion of NF clinical determination activities, including weekly (or less as indicated) on-site consumer visits to assigned nursing facilities, comprehensive assessments, review of clinical data and meeting with pertinent staff.
  8. Prioritizing who should begin receiving the active assistance of the CSSM Care Manager and other interdisciplinary discharge planning team (IDTP) members seeking possible discharge from the NF.
  9. Collaborates with members of the IDPT to support consumers goals, assist NF residents in overcoming barriers to discharge by formulating/implementing a care plan that meets the resident’s needs in the community.
  10. Develops and maintains effective relationships with facilities i.e., skilled nursing facilities, hospitals as well as community service organizations in order to be cognizant of available resources.

Required Knowledge Skills and Abilities:   

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Bachelor of Science degree in Nursing or Associates of Science degree in Nursing and at least one year of clinical experience and/or nursing in a community or long term care setting; or a diploma RN and two additional years of community-based nursing experience or long term care direct service experience.
  • Experience in community, home health, case management or nursing facility care preferred.
  • Knowledge of the aging process, mental health and developmentally challenged populations preferred.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
  • Assessment
  • Referral to appropriate agency and/or service
  • Monitoring
  • Teaching as it applies to the consumer care plan
  • Consulting with care mangers regarding the medical assessment and consumer needs                                                                                                                                                                                                                                                                     The role of the Registered Nurse at WestMass ElderCare does not include: 
  •  Making diagnosis
  • Direct hands on care that includes but is not limited to treatment, preparing medications, etc.
  • Possesses knowledge of community resources and social health intervention techniques desirable.  

  Please send resume to: human_resources@wmeldercare.org.

  AA/EOE 

  

Home Delivered Meal Drivers

Paid Part Time – Work that makes a Difference! 

This is more than a job. It is an opportunity to be of services to those in need.

Regular and substitue drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke.  

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.  

  •  Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required. 

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send email with your name and address to: human-resources@wmeldercare.org  AA/EOE

  

Long Term Support Service Coordinator 

The Long Term Support Service Coordinator serves as Case Manager for clients in Integrated Care Organizations (ICO’s) under the One Care Program. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of disabled adults of all ages, and elderly clients.  The LTSSC as a member of the interdisciplinary care team is an integral component of the community care and long-term care management system for clients. The LTSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

Essential Duties and Responsibilities:  

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to services for the disabled and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for disabled individuals.
  3. As a member of the ICO Care Team (ICT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.
  4. Arranges and, with the agreement and authorization of the ICT and in accordance with requirements set forth by the ICO, coordinates the provision of appropriate community long term care and social services and instrumental activities of daily living, housing, home-delivered meals and transportation etc.
  5. Authorizes a range of community-based services based on specific conditions or circumstances established by the ICO and the ICT.
  6. Ensures that referrals for service are made to the ICO contracted provider network.
  7. Provides the ICO with regular feedback regarding vendor performance.
  8. Tracks enrollees transfers from one setting to another and adjusts the service plan as deemed appropriate by the ICT and in accordance with requirements set forth by the ICO.
  9. Participates in the ICO’s task force and committee functions as requested and as time permits.
  10. Ensures that appropriate and timely entries and updates of enrollee information provided by the LTSSC are available in the Centralized Enrollee Record.
  11. Acts as an advocate for disabled clients in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the disabled clients. 

Required Knowledge Skills and Abilities: 

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs. 
  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons with disabilities.
  • Two years previous experience performing case management or nursing services for dually eligible individuals preferred.
  • Bi-lingual Spanish preferred due to the consumers served.
  • License in Social Work preferred.
  • Possesses the knowledge and skills necessary to work successfully in the muti-disciplianry team.
  • Culturally responsible and sensitive to family and community interactions affecting disabled clients.
  • Possesses knowledge of challenges of the disabled, community resources and social health intervention techniques desirable.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to services for the disabled.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills.                                                                                                                                                                                                                                                                                                                                                  To apply for this position, please send your resume to human_resources@wmeldercare.org 

             AA/EOE