Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

  • Geriatric Support Service Coordinator-Bilingual)
  • Home Delivered Meal Drivers
  • Registered Nurse (RN) – State Home Care Program
  • RN – PCM Program (Part Time)

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

Home Delivered Meal Driver opportunities are available in the WMEC Nutrition Department. Volunteer drivers may work 12 hours per week delivering hot delicious meals to homebound elders. Hours are 10:30am to 1:00pm, Monday through Friday except holidays. A rewarding experience while brightening the day of our elders.

An Office Volunteer helps out with bulk mailings of our newsletter and other important communications, assembling documents, copying, etc.

WestMass ElderCare is an EOE/AA Employer.

Geriatric Support Service Coordinator (GSSC)  (Bilingual)                                         

Position summary:The Geriatric Support Service Coordinator as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, counseling, and gatekeeping. S/he engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.

 Essential duties and responsibilities:

1.          Completes initial intakes utilizing a comprehensive needs assessments on consumers generally 60 + years of age for eligibility, need, and appropriate services.

2.          Develops a plan of care addressing individual needs of consumer and coordinates needed home services.

3.          Provides ongoing outreach with area aging network.

4.          Acts as GSSC Care manager for enrolled consumers and complies with documentation and assessment requirements.

5.         Assists consumers and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.

6.         In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.

 Required knowledge skills and abilities:

·       Possesses a Bachelor’s Degree with preferred major in social work, human services, nursing, psychology, sociology or a related field.

·       Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.

·       Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.


Home Delivered Meal Drivers

Paid Part Time or Volunteer- Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. (Substitute positions are available in Ludlow and Ware)

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  • Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send an email with your name and address to: human-resources@wmeldercare.org



Registered Nurse (RN) – State Home Care Program

The Registered Nurse participates as a team member involved in the assessment, review, integration and development of the interdisciplinary service plan for elders. The Registered Nurse is responsible for assigned nursing duties for Clinical Assessment and Eligibility/ Home Care Programs.

Works with Spanish or English speaking consumers and Caregivers and assists other staff members with translating for Spanish speaking consumers and Caregivers.

  • Assesses assigned individuals per established standards in order to evaluate their clinical status and determines consumer eligibility for appropriate community and/or nursing facility care options.
  • Assesses individuals who are Mass Health recipients, or applicants, to determine clinical eligibility for all Medicaid funded services, including nursing home placement and community based services
  • Participates in IDT review of cases and makes appropriate recommendations. Develops care plans for personal care consumers.
  • Develops and maintains effective relationships with facilities i.e., skilled nursing facilities, hospitals as well as community service organizations in order to be cognizant of available resources.
  • Bilingual Spanish/English skills preferred.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.


RN PCM Program – Part Time

The Registered Nurse in the PCM (Personal Care Management) program participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants. This is a part-time position of 20 hours per week. 

Essential Duties and Responsibilities:

  • Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.

  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.

  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.

  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization.

Required Knowledge, Skills and Abilities:

  • Diploma from an accredited school of nursing, B.S.N. (preferred).

  • Valid license to practice as a registered nurse in the Commonwealth of MA.

  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:

    • Assessment

    • Referral to appropriate agency and/or service

    • Monitoring

    • Teaching as it applies to skills training    

    • Please send resume tohuman_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.