Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

  • Adult Foster Care Program Director
  • AFC – Case Worker
  • Community Options & Evidenced- Based Healthy Aging Program (EBP) Coordinator
  • Functional Skills Trainer
  • Geriatric Support Service Coordinator
  •        Home Delivered Meal Drivers
  •        I & R Specialist
  •        Per Diem Registered Nurse

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.

 

Adult Foster Care Program Director

The Adult Foster Care Program Director is responsible for the management, supervision and implementation of all aspects of the Adult Foster Care Program and the Group Adult Foster Care Program, and for meeting all requirements and regulations related to these programs.

Essential Duties and Responsibilities:

  1. Provide effective leadership and vision to staff utilizing the supervisory staff and mentoring of assigned supervisors.
  2. Manage the daily operations of the Adult Foster Care Program and the Group Adult Foster Care with the assistance of supervisory staff.
  3. Provide appropriate support, supervision, direction and appraisals of the Adult Foster Care, and the Group Adult Foster Care supervisory staff.
  4. Develop effective management and monitoring systems for the Adult Foster Care Program, and the Group Adult Foster Care to insure compliance with appropriate federal, state and agency policies and regulations. This includes the work of the staff and monitoring of host families and consumer assessments.
  5. Provide leadership for the AFC accreditation and re-accreditation process and assure that necessary records are in place to maintain accreditation status.

Required Knowledge, Skills and Abilities:

  • Possesses a Bachelor’s Degree in social work, human services management, or work related field with a minimum of five years’ experience in working with elders and individuals with disabilities and their families in a community setting. Master’s Degree preferred.
  • Demonstrated supervisory, program development, and management skills. Four or more years’ experience supervising management level staff preferred.
  • Possesses knowledge and experience in the principles and technical and clinical aspects of the Programs, including case management, consumer services, staff development and training.
  • Possesses knowledge of federal and state laws and regulations relative to the Programs.
  • Possesses knowledge of MassHealth regulations and has the ability to recognize and implement changes.

Please apply by emailing your resume to human-resources@wmeldercare.org  AA/EEO

Adult Foster Care – Case Worker

The Adult Foster Care Case Worker provides services as a member of a nursing and social work team that facilitates the screening of new foster homes and program participants. He/she assists in matching and placement services, and maintains services to participants as needed.

  • Provides psychosocial evaluation of referred individuals and potential host families.
  • Develops participant-interdisciplinary care plans based on social work practice with a foster care nurse and the program director.
  • Participates in the assessment of potential host families, including home evaluation and inspections.
  • Conducts a process to match potential participants and host families.
  • Provides casework/ case management services to ongoing caseload. This is to include follow up services, discharge planning and crisis intervention.
  • Prepares and maintains necessary, mandated client files, case reports and forms generally on the computer. Maintains and provides thorough and accurate documentation.
  • Possesses a Bachelor’s Degree in social work and previous experience in working with physically and mentally disabled adults and elderly adults in a community setting.
  • Must function within the Professional Social Work/Case Management Code of Ethics, with respect for the individual participant’s rights.

Please send your resume to human-resources@wmeldercare.org   AA/EEO 

Community Options & Evidenced- Based Healthy Aging Program (EBP) Coordinator

Position Summary:

The Community Options EBP Coordinator will recruit and arrange training for leaders of evidenced based health, prevention and wellness programs. S/he will conduct outreach to identify potential program participants and venues to host EBPs. S/he will schedule and document program activity. The Community Options EBP Coordinator functions as a core member of an Interdisciplinary Evaluation Team (IET) with the dual focus being to assess the need and eligibility of Consumers in the community who have been admitted to a care setting for discharge potential and to educate consumers about their long-term care options and appropriateness for community services.   This split position reports to both the Home Care and Planning Departments.

Essential Duties and Responsibilities:

  1. Establish connections with various community groups to communicate and promote evidenced- based health, prevention and wellness programs in the WestMass ElderCare service region.
  2. Prepares announcements and provides publicity for EBPs.
  3. Determines host sites for implementation of the EBPs.
  4. Recruits qualified individuals to serve as group leaders for the various EBPs (e.g. chronic disease self-management and falls prevention)
  5. Arranges training for EBP workshop leaders in various approved health, prevention and wellness programs. Works with community partners within the State to share EBP leaders and other
  6. Become trained and certified as a leader in at least one EBP activity in order to assist with facilitation of participant workshops.
  7. Develop and maintain cooperative relationships with local hospitals, skilled nursing and rehabilitation facilities, and community service organizations in order to effectively utilize all available resources for elders.
  8. Completes on site counseling visits and/or initial home care assessments at designated nursing home, rehab, and hospitals to facilitate a consumer’s successful transition back to the community.
  9. Provide Options Counseling for individuals referred or requesting assistance with interest knowing individual care options.

Required Knowledge, Skills and Abilities:

  • Possesses a Bachelor’s Degree with preferred major in social work, human services, nursing, psychology, sociology or a related field.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
  • Bilingual Spanish preferred.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Has the ability to manage multiple projects and assignments and prioritizes work to stay in compliance with regulations, policies, procedures, time lines and scheduled visits.
  • Must possess a working knowledge of Microsoft Office Programs and have the ability to compile and prepare reports for funding sources.                                                                                                                                                         
  • To apply, please send your resume to human-resources@wmeldercare.org.  AA/EEO

Functional Skills Trainer

The Functional Skills Trainer as a member of the interdisciplinary care team is an integral component of the Personal Care Management (PCM) Program.  She/he engages in activities that facilitate the consumers’ participation in the PCM Program. The Skills Trainer is directly involved in the processes of assessment, coordination, advocacy, support, and instruction of PCM consumers and Home Care consumers. 

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to the PCM program and WestMass ElderCare’s mission.
  2. Provides intake and orientation services, including those listed below, for consumers who have not yet received prior authorization for personal care assistance services:

–              Determines eligibility for PCA services

–              Conducts a written assessment of consumer or surrogate’s ability to manage the PCA program

–              Provides instruction re: the rules, policies, and procedures of the PCA program utilizing the PCA Program Manual.

–              Instructs the member regarding their rights and responsibilities while in the PCA program.

–              Provides instruction regarding the role of the personal care agency and the fiscal intermediary.

–              Begins development of the service agreement.

  1. Requests paperwork from other agencies if required by Mass Health for prior authorization (DMR routing forms, Individual Service Plans, Individual Education Plans.)
  2. Completes Mass Health application for PCA Services (pages 1,2,4)
  3. Provides functional skills training, i.e., delivering information that is necessary in developing the skills and resources needed to maximize the consumer’s hiring and management of their Personal Care Attendant program, including: PCA training, PCA management, Personal Health Care Maintenance,, Emergency Management and Skills Training related to the Fiscal Intermediary as detailed in Division of Medical Assistance Regulations in the Personal Care Manual.

Required Knowledge Skills and Abilities:

  • Has the ability and willingness to support the goals and policies of WestMass ElderCare.
  • Due to consumers served bilingual Spanish preferred.
  • Associates’ degree in a relevant social service field required.
  • Related work experience with some college course work may be accepted in lieu of an Associate’s degree.
  • Possesses willingness and ability to work with consumers of all ages with wide ranges of disabilities and abilities and their family members or surrogates.
  • Possesses knowledge of community resources and social health intervention techniques desirable.
  • Possesses basic computer skills.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills. 

Please send you resume to human-resources@wmeldercare.org.         AA/EEO

Geriatric Support Service Coordinator

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Care manager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) he/she participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).                                                                                                                                                                                                                                                                                                                                                                                                  Please send resume to: human_resources@wmeldercare.org or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.   AA/EOE 

Home Delivered Meal Drivers

Paid Part Time – Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Regular and substitue drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. 

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  • Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send email with your name and address to: human-resources@wmeldercare.org  AA/EOE 

I & R Specialist

The Information and Referral Specialist shares responsibilities with the Information and Referral Supervisor for WMEC’s activities related to the maintenance and dissemination of information regarding services and programs available to consumers. She/he holds a central position in directing intakes, assessments, counseling and referral of consumers and their caregivers who require information and/or services. The bilingual/bicultural I &R Specialist engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.

Essential Duties and Responsibilities:

  • Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  • Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  • Assists WMEC staff that needs resources and/or is working in Information and Referral.
  • Assists in providing information and service to Spanish speaking callers.
  • Initially assess calls for service per established standards, evaluating problems, resources and needs; and provides information and counseling regarding options for services and/or resources.
  • Coordinates resource data bank information, monitoring the accuracy and currency of the information.
  • In crisis situations is able to contact and coordinate with appropriate emergency response network.
  • Maintains accurate documentation of calls, referrals, and follow-up in compliance with confidentiality requirements.

Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Bachelor’s Degree in a relevant field is required.
  • Demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies preferred.
  • Bilingual Spanish preferred.
  • Possesses the ability to communicate orally and in writing effectively.                                                                            Please send resume to: human_resources@wmeldercare.org  AA/EOE 

Per Diem Registered Nurse

The Per Diem Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants.

Essential Duties and Responsibilities:

  • Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.
  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization.

Required Knowledge, Skills and Abilities:

  • Diploma from an accredited school of nursing, B.S.N. (preferred).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
  • Assessment
  • Referral to appropriate agency and/or service
  • Monitoring
  • Teaching as it applies to skills training                                                                                                                                        Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.  AA/EOE