Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

 

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  • Adult Foster Care – RN Supervisor
  • Bi-Lingual/Bicultural Care Coordinator
  • Bi-Lingual/Bicultural Care Coordinator in Berkshire County 
  • Eligibility/Billing Specialist
  • Functional Skills Trainer 
  • Geriatric Support Service Coordinator (GSSC)
  • Home Delivered Meals Drivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                       WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:
  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.  For more information please contact our Ombudsman Director, Elba Pires-Morgado at 413-538-9020 Ext. 331.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.  For more information please contact our Money Management Program Director Sheryl Eaton at 413-538-9020 Ext. 303.

WestMass ElderCare is an EOE/AA Employer.

ADULT FOSTER CARE – RN SUPERVISOR

                                                    

Position Summary:

The Adult Foster Care Program –RN Supervisor is a member of the WMEC and AFC management team. As a Registered Nurse, she/he participates in interviewing RN candidates for the program, overseeing the orientation and work of the program’s RNs to ensure compliance with all EOHHS regulatory requirements, WMEC standards, and accreditation standards.

 

Essential Duties and Responsibilities:

  1. Provides leadership and direction for the AFC Program staff, with appropriate consultation with the AFC Director, and the Assistant Director in the AFC Director’s absence.
  2. Handles appropriately, client and caregiver issues as well as mediates client and caregiver issues, in the absence of the AFC Director.
  3. Works with the director of the AFC Program on some administrative issues of the program.
  4. Provide appropriate support, supervision, direction and appraisals of the AFC RN staff.
  5. Assures that quality measures and AFC program regulations are met relative to nursing.
  6. Maintains accurate statistics on health-related respite services, i.e., VNA, HHA, ADH, etc.
  7. Assists in the development, implementation and evaluation of home caregiver’s training sessions.
  8. Accompanies RNs on visits to client and caregivers to assess RN’s performance and provide support as needed.
  9. Maintains and provides thorough, timely and accurate documentation and monitors compliance with documentation standards for RN staff.
  10. Provides leadership at regular multi-disciplinary team meetings.
  11. Serves as a liaison with other community agencies involved in the case management of clients.

 

Required Knowledge Skills and Abilities:

  • Experience with the AFC Program, preferred.
  • Has the understanding and capability of articulating and guiding staff regarding EOHHS rules and regulations, especially as they apply to the AFC Program.
  • BSN preferred. (Related experience in community nursing and AFC programs may be considered in lieu of BSN).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • Previous supervisory experience required.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
    • Assessment
    • Referral to appropriate agency and/or service
    • Monitoring
    • Teaching as it applies to the client care plan
    • Consulting with Case Managers regarding the medical assessment and client needs
    • The role of the Registered Nurse at WestMass ElderCare does not include:
    • Making diagnosis
    • Direct hands on care that includes but is not limited to treatment, preparing medications, etc.
  • Some knowledge of adult psychiatric mental health preferred.
  • Experience in community health or long term nursing care preferred.
  • Experience in counseling and working with the mentally ill or behaviorally involved patients preferred.
  •  Proficient with using computers, software programs and other technology, and assist with troubleshooting in these areas, and able to guide others with learning new processes/procedures with regards to technology.

 

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

 

BI-LINGUAL/BICULTURAL CARE COORDINATOR

                                                    

Position Summary:

The Bilingual/Bicultural Care Coordinator is an integral component of the ACO/MCO member’s care team and long-term care management system for members age 3-64. She/he engages in activities, which incorporate a variety of disciplines and resources. The Care Coordinator is directly involved in the processes of outreach to assigned members, works in the home and community to assess for long-term services and supports, care planning and coordination at the point of care transitions. This involves working with the member on addressing current needs, updating the care plan including but not limited to health and wellness coaching, care team participation, connecting enrollee’s with social services and community resources, advocacy and problem solving.  The Care Coordinator engages in activities designed toward eliminating barriers and improving the health and overall well-being and cultural needs of enrollees.   

Essential Duties and Responsibilties:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develops with the enrollee a personalized Care plan, based on the strengths and needs identified by the comprehensive assessment completed by the ACO/MCO, effectively addressing their needs and taking into consideration all available funding and service resources.
  3. Coordinates the delivery of services, linking the enrollee to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  4. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for enrollees.
  5. Acts as an advocate for the cultural needs of enrollees in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the enrollee’s culture.
  6. Keeps current comprehensive assessments utilizing a comprehensive needs assessments completed by the ACO/MCO on enrollees for eligibility, need, and appropriate services.
  7. Monitors enrollees per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the enrollee’s resources and needs.
  8. Assists enrollees and their families in identifying and securing appropriate services utilizing resources from other appropriate programs, existing community services, and other formal and informal supports.

Required Knowledge Skills and Abilities Include:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree in social work, human services, nursing, psychology, sociology, or a related field from an accredited college, plus one year of experience
  • Associate’s Degree and will have 3 years relevant experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies
  • Previous experience working in a Windows based operating system and an electronic health record (EHR)
  • Ability to demonstrate organization of work, prioritization of tasks and schedule, attention to detail and programmatic timelines
  • Must understand and demonstrate rules of confidentiality and respect when working with consumers and ACO Partners/Care Collaborators (HIPAA etc.)
  • Of Hispanic, cultural and linguistic background, with the ability to communicate effectively in English and Spanish, (orally and written).

 

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

 

Bi-Lingual/Bicultural Care Coordinator in Berkshire County

The Care Alliance of Western Massachusetts (CAWM), an organization coordinated by WestMass ElderCare, is seeking a Bi-Lingual/Bicultural Care Coordinator in Berkshire County.

 

Position Summary:

The Bilingual/Bicultural Care Coordinator is an integral component of the ACO/MCO member’s care team and long-term care management system for members age 3-64 in Berkshire County. She/he engages in activities, which incorporate a variety of disciplines and resources. The Care Coordinator is directly involved in the processes of outreach to assigned members, works in the home and community to assess for long-term services and supports, care planning and coordination at the point of care transitions. This involves working with the member on addressing current needs, updating the care plan including but not limited to health and wellness coaching, care team participation, connecting enrollee’s with social services and community resources, advocacy and problem solving.  The Care Coordinator engages in activities designed toward eliminating barriers and improving the health and overall well-being and cultural needs of enrollees.   

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services.
  2. Develops with the enrollee a personalized Care plan, based on the strengths and needs identified by the comprehensive assessment completed by the ACO/MCO, effectively addressing their needs and taking into consideration all available funding and service resources.
  3. Coordinates the delivery of services, linking the enrollee to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  4. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for enrollees.
  5. Acts as an advocate for the cultural needs of enrollees in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the enrollee’s culture.
  6. Keeps current comprehensive assessments utilizing a comprehensive needs assessments completed by the ACO/MCO on enrollees for eligibility, need, and appropriate services.
  7. Monitors enrollees per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the enrollee’s resources and needs.
  8. Assists enrollees and their families in identifying and securing appropriate services utilizing resources from other appropriate programs, existing community services, and other formal and informal supports.

Required Knowledge Skills and Abilities Include:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree in social work, human services, nursing, psychology, sociology, or a related field from an accredited college, plus one year of experience
  • Associate’s Degree and will have 3 years relevant experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies
  • Previous experience working in a Windows based operating system and an electronic health record (EHR)
  • Ability to demonstrate organization of work, prioritization of tasks and schedule, attention to detail and programmatic timelines
  • Must understand and demonstrate rules of confidentiality and respect when working with consumers and ACO Partners/Care Collaborators (HIPAA etc.)
  • Preferred candidate is of Hispanic, cultural and linguistic background, with the ability to communicate effectively in English and Spanish, (orally and written).

 

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

 

ELIGIBILITY / BILLING SPECIALIST

                                                    

Position Summary:

  • Responsible for claims oversight and partner payments for the Care Alliance of Western Massachusetts (CAWM).
  • Responsible for performing daily MassHealth eligibility checks. This including reporting the type of coverage, health plan enrollment and CP assignment for all MassHealth programs in the agency. Interface with various programs, finance and quality teams as necessary.

Essential Duties and Responsibilities:

  1. Verifies MassHealth eligibility for the Personal Care Management, Home Care, Adult Family Care, SCO, Nutrition and LTSS CP programs according to program regulations.
  2. Enters changes to or loss of eligibility in PCM database. Reports member changes to the appropriate departments.
  3. Reviews and responds to retroactive eligibility verification requests from the Billing Supervisor and program staff.
  4. Maintains eligibility audit files.
  5. Completes and processes billing for the Care Alliance of Western Massachusetts as assigned according to program regulations, policies and procedures.
  6. Responsible for the creation of CAWM partner payment report signed off by the Community Resources Director and Director of Finance.
  7. Responsible for CAWM program accounting including partner payment, receivables, expenses and adjustments.
  8. Works with the Quality and Community Resource teams on CAWM related projects.
  9. Prepares reports and performs administrative tasks as needed and requested by the Director of Finance.

Knowledge, Skills and Abilities Required:

  • Possesses the ability and willingness to support the goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Associates degree in Business, Accounting or related field.
  • Previous experience in Accounting or Business Management.
  • Excellent computer skills working with MSWord, MSExcel and various databases.
  • Must possess strong organization, communication and interpersonal skills.

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

FUNTIONAL SKILLS TRAINER

                                      

The Functional Skills Trainer as a member of the interdisciplinary care team is an integral component of the Personal Care Management (PCM) Program.  She/he engages in activities that facilitate the consumers’ participation in the PCM Program. The Skills Trainer is directly involved in the processes of assessment, coordination, advocacy, support, and instruction of PCM consumers and Home Care consumers.

 

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to the PCM program and WestMass ElderCare’s mission.
  2. Provides intake and orientation services, including those listed below, for consumers who have not yet received prior authorization for personal care assistance services:

–              Determines eligibility for PCA services

–              Conducts a written assessment of consumer or surrogate’s ability to manage the PCA program

–              Provides instruction regarding the rules, policies, and procedures of the PCA program utilizing the PCA Program Manual.

–              Instructs the member regarding their rights and responsibilities while in the PCA program.

–              Provides instruction regarding the role of the personal care agency and the fiscal intermediary.

–              Begins development of the service agreement.

  1. Requests paperwork from other agencies if required by Mass Health for prior authorization (DMR routing forms, Individual Service Plans, Individual Education Plans.)
  2. Completes Mass Health application for PCA Services (pages 1,2,4)
  3. Provides functional skills training, i.e., delivering information that is necessary in developing the skills and resources needed to maximize the consumer’s hiring and management of their Personal Care Attendant program, including: PCA training, PCA management, Personal Health Care Maintenance,, Emergency Management and Skills Training related to the Fiscal Intermediary as detailed in Division of Medical Assistance Regulations in the Personal Care Manual.

 

Required Knowledge Skills and Abilities:

  • Has the ability and willingness to support the goals and policies of WestMass ElderCare.
  • Due to consumers served bilingual Spanish required.
  • Associates’ degree in a relevant social service field required.
  • Related work experience with some college course work may be accepted in lieu of an Associate’s degree.
  • Possesses willingness and ability to work with consumers of all ages with wide ranges of disabilities and abilities and their family members or surrogates.
  • Possesses knowledge of community resources and social health intervention techniques desirable.
  • Possesses basic computer skills.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills.

 

Please send you resume to human-resources@wmeldercare.org.

  

AA/EEO

GERIATRIC SUPPORT SERVICE COORDINATOR (GSSC)

POSITION SUMMARY:

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Caremanager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  2. As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.
  3. Arranges and, with the agreement and authorization of the PCT and in accordance with requirements set forth by SCO, coordinates the provision of appropriate community long term care and social services and instrumental activities of daily living, housing, home-delivered meals and transportation etc.
  4. Authorizes a range of community-based services based on specific conditions or circumstances established by the SCO and the PCT.
  5. Ensures that referrals for service are made to Commonwealth Care Alliance’s (CCA) contracted provider network.
  6. Provides CCA with regular feedback regarding vendor performance.
  7. Tracks enrollees transfers from one setting to another and adjusts the service plan as deemed appropriate by the PCT and in accordance with requirements set forth by the SCO.
  8. Participates in the CCA’s task force and committee functions as requested and as time permits.

 

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Possesses the knowledge and skills necessary to work successfully in the multidisciplinary team.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

 

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred). AA/EOE

 

HOME DELIVERED MEALS DRIVERS

Home Delivered Meal Drivers deliver meals to homebound consumers.

Essential Duties and Responsibilities:

  • Delivers daily meals as assigned to homebound elders in a sanitary and sensitive manner.
  • Keeps accurate records and receipts, as required by the Nutrition Program, pertaining to delivery routes and the number of meals delivered.
  • Reports to the Site Manager or the Home Delivered Meal Supervisor on a daily basis, any problems, noticeable changes in the health status of the consumers, or absence of a client when delivering the meal.
  • Ensures that proper temperature and sanitation controls are in effect throughout the delivery process.
  • Must provide personal and reliable transportation.
  • Must have a good driving record and maintain a good driving record.
  • Must be able to use a GPS or find locations using a map
  • Must be able to be flexible regarding routes and time of work.

Certifications, licenses, registrations

  • Valid driver’s license.
  • Satisfactory driving record.
  • Satisfactory CORI check.

Physical/Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to enter and exit the motor vehicle up to 40 times per day.
  • Ability to climb multiple flights of stairs.
  • Must maintain regular and consistent attendance.
  • Must be able to lift and carry objects weighing up to 25 pounds.
  • Ability to ambulate independently.                                                                                                                                                                                                                                                                                                                                                                                                                                                         To apply for this position, please send your resume to human_resources@wmeldercare.org

            AA/EEO