Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

 

  • Billing Specialist – MassHealth
  • Data & Quality Analyst
  •        Home Delivered Meal Drivers
  • IT Consultant – LTSS CP Program
  • Per Diem Registered Nurse
  • System & Quality Analyst – LTSS CP Program

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

Home Delivered Meal Driver opportunities are available in the WMEC Nutrition Department. Volunteer drivers may work 12 hours per week delivering hot delicious meals to homebound elders. Hours are 10:30am to 1:00pm, Monday through Friday except holidays. A rewarding experience while brightening the day of our elders.

An Office Volunteer helps out with bulk mailings of our newsletter and other important communications, assembling documents, copying, etc.

WestMass ElderCare is an EOE/AA Employer.

Billing Specialist-MassHealth

Position Summary:

Processes billing for the Adult Family Care Program (AFC), Personal Care Management Program (PCM) and the Group Adult Foster Care Program (GAFC). Processes Money Follows the Person, Little Necessities Fund, and Emergency Fund requests.

Adult Family Care Program

Completes and processes billing for the AFC, GAFC and Caring Homes and other programs as assigned according to program regulations, policies and procedures.

  • Verifies new and ongoing AFC program participants through the AFC Host / Participant List and updates the Mass Med Pro (MMPro) system accordingly.
  • Each month prepares spreadsheet that calculates the personal care and the administrative rate for each AFC consumer according to their Level I or Level II status. Approval is obtained from AFC Director and spreadsheet is later used to determine AFC Caregiver payment.
  • Enters all AFC billing into the MMPro (MMPro/Micro Support Group) software billing system as per MassHealth procedure manual, billing regulations and software manual.
  • Reviews the Billing Transaction Report for accuracy and verification with the previously prepared spreadsheet.
  • Processes and batches the Billing Transaction Report. Transmits billing via the MassHealth Provider Online Service Center website. Enters billing onto a Monthly Totals spreadsheet submitted to the Director of Finance.
  • Downloads Remittance Advice Report and resubmits any denials for payment.

Personal Care Management Program

Completes and processes billing for the PCM program as assigned according to program regulations, policies and procedures.

  • Enters new PCM consumers into MMPro. Verifies eligibility of all MassHealth PCM consumers upon entry.
  • Removes consumers who have been screened out or termed in the previous month from MMPro.
  • Submits report to PCM Director prior to billing for review.
  • Enters billing information into the MMPro/Micro Support Group software billing system as per Mass Health procedure manual, billing regulations, and software manual.
  • Prints and reviews the first draft of the Billing Transaction report for accuracy.
  • Processes and “batches” the Billing Transaction Report. After receiving required approvals from the PCM Director, Director of Finance and Assistant Director, transmits billing via the MassHealth website.
  • Enters billing onto Monthly Totals spreadsheet that is submitted to the Director of Finance.
  • Downloads a file type 835 Remittance Advice Report. Resubmits any denials for payments in the next billing cycle or as appropriate. 

Knowledge, Skills and Abilities required

  • Three years of previous billing experience preferred.
  • Possesses working knowledge of ACCESS, EXCEL, Word and Windows.
  • Must be attentive to details.
  • Must have the ability to be accurate with calculations.
  • Must be able to work effectively in a changing environment.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE

 

 

Data & Quality Analyst

  • Use your data analytics skills to quickly and seamlessly connect people to efficient, high quality healthcare. Evaluate and assess healthcare delivery systems and associated information and billing systems to determine the most efficient and effective methods of allocating critically needed healthcare to vulnerable groups of underserved clients.
  • Use your database management skills to continuously improve client/consumer recordkeeping, healthcare provider data and reporting, and maintain efficient billing and revenue sharing information. Knowledge of healthcare billing and patient recordkeeping is key.
  • Use your technical skills to make a difference in people’s lives.

 Position Summary:

Responsible for all facets of data quality and regulatory compliance for the Care Alliance of Western Mass (CAWM), as led by WestMass ElderCare. Responsible for all data quality and process quality reporting, and interpreting and reporting data to all customers, both internal and external. Coordinate and facilitate system enhancements, as appropriate. This is a part-time position.

 Essential Duties and Responsibilities:

  • Establish goals and metrics to meet objectives relating to efficient care and allocation of support services.
  • Monitor and review the quality of data relating to established metrics, goals and objectives. Proactively initiate actions to correct or improve data quality as necessary.
  • Assist with establishing data systems and reporting to verify that Accountable Care Organization members are being appropriately referred to healthcare partners and appropriate billing and reimbursements are made.
  • Monitor contract compliance with and among Care Alliance community partners. Communicate with Care Alliance community partners as necessary.

 Required Knowledge, Skills and Abilities:

  • Healthcare systems experience strongly preferred
  • Possesses a Bachelor’s Degree, advance degree preferred, in a relevant social service or business management field from an accredited college.
  • Possesses the knowledge or has the ability to learn about the services of WestMass ElderCare and is able to communicate these services.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to Accountable Care Organization services.
  • Possesses knowledge of appropriate computer software, particularly database and billing applications, or has the ability to learn and become proficient in using various computer programs.
  • Has the ability to initiate and sustain appropriate working relationships.
  • Must be able to handle confidential data and information discreetly and in compliance with WMEC policies.

 Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE

 

 

Home Delivered Meal Drivers

Paid Part Time or Volunteer- Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. (Substitute positions are available in Ludlow and Ware)

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  • Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send an email with your name and address to: human-resources@wmeldercare.org

AA/EOE

 

IT Consultant – LTSS CP Program

The IT Consultant will provide guidance during selection and procurement of a Care Alliance of Western Mass Electronic Health Record as well as providing expert technical assistance in launching the system, including delivering user training and feedback. The IT consultants will also be involved in certain technical duties.

The IT Consultant will work in partnership with the WestMass ElderCare, Inc. and its Care Alliance of Western MA partners, advising them how to use information technology in order to meet the contracting requirements of the LTSS CP project. The consultant will work to improve the structure and efficiency of IT systems in the Care Alliance of Western Mass.

The IT Consultant will provide strategic guidance to the Care Alliance of Western MA with regard to technology, IT infrastructures, and improvements in major business processes through enhancements to IT.

Duties as the IT Consultant will include:

  • meeting with clients to determine requirements;
  • working with clients to define the scope of a project;
  • planning timescales and the resources needed;
  • clarifying a client’s system specifications, understanding their work practices and the nature of their business;
  • traveling to customer sites;
  • liaising with staff at all levels of a client organization;
  • defining software, hardware and network requirements;
  • purchasing system(s)
  • analyzing IT requirements and giving independent and objective advice on the use of IT;
  • developing agreed solutions and implementing new systems;
  • presenting solutions in written or oral reports;
  • helping clients with change-management activities;
  • designing, testing, installing and monitoring new systems;
  • preparing documentation and presenting progress reports to customers;
  • organizing training for users
  • proficient in health care billing and recordkeeping

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE

 

 

Per Diem Registered Nurse

Position Summary:

The Per Diem Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants. 

Essential Duties and Responsibilities:

  • Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.
  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization. 

Required Knowledge, Skills and Abilities:

  • Diploma from an accredited school of nursing, B.S.N. (preferred).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
  • Assessment
  • Referral to appropriate agency and/or service
  • Monitoring
  • Teaching as it applies to skills training 

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

     AA/EOE

 

System & Quality Analyst – LTSS CP Program                                                             

Postion Summary:

Responsible for all facets of quality and compliance for the Long Term Support Services – Community Partner program (LTSS CP) of the Care Alliance of Western Mass (CAWM).  Develop the CAWM Quality Management Committee; assist in the development and implementation of the CAWM CQI program; responsible for all quality reporting and interpreting data to all customers, both internal and external.  Coordinate and facilitate system enhancements, as appropriate.   This is a part-time position. 

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Establish goals and metrics to meet objectives relating to efficient care and allocation of support services.
  3. Monitor and review the quality of data relating to established metrics, goals and objectives. Proactively initiate actions to correct or improve data quality as necessary.
  4. Assist with establishing data systems and reporting to verify that ACO members are being appropriately referred to partners and appropriate billing and payments are made.
  5. Monitor contract compliance with and among CAWM community partners. Communicate with community partners as necessary. 

Required Knowledge, Skills and Abilities:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree, advance degree preferred, in a relevant social service or business management field from an accredited college.
  • Possesses the knowledge or has the ability to learn about the services of WestMass ElderCare and is able to communicate these services.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to ACO services.
  • Possesses knowledge of appropriate computer software or has the ability to learn and become proficient in using these two computer programs.
  • Has the ability to initiate and sustain appropriate working relationships.
  • Must be able to handle confidential data and information discreetly and in compliance with WMEC policies.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE