Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

 

  • Data & Quality Analyst
  • Geriatric Support Service Coordinator
  •        Home Delivered Meal Drivers
  • Home Delivered Meal Supervisor
  • Per Diem Registered Nurse
  • System & Quality Analyst – LTSS CP Program

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

Home Delivered Meal Driver opportunities are available in the WMEC Nutrition Department. Volunteer drivers may work 12 hours per week delivering hot delicious meals to homebound elders. Hours are 10:30am to 1:00pm, Monday through Friday except holidays. A rewarding experience while brightening the day of our elders.

An Office Volunteer helps out with bulk mailings of our newsletter and other important communications, assembling documents, copying, etc.

WestMass ElderCare is an EOE/AA Employer.

 

Data & Quality Analyst

  • Use your data analytics skills to quickly and seamlessly connect people to efficient, high quality healthcare. Evaluate and assess healthcare delivery systems and associated information and billing systems to determine the most efficient and effective methods of allocating critically needed healthcare to vulnerable groups of underserved clients.
  • Use your database management skills to continuously improve client/consumer recordkeeping, healthcare provider data and reporting, and maintain efficient billing and revenue sharing information. Knowledge of healthcare billing and patient recordkeeping is key.
  • Use your technical skills to make a difference in people’s lives.

Responsible for all facets of data quality and regulatory compliance for the Care Alliance of Western Mass (CAWM), as led by WestMass ElderCare. Responsible for all data quality and process quality reporting, and interpreting and reporting data to all customers, both internal and external. Coordinate and facilitate system enhancements, as appropriate. This is a part-time position.

Essential Duties and Responsibilities:

  • Establish goals and metrics to meet objectives relating to efficient care and allocation of support services.
  • Monitor and review the quality of data relating to established metrics, goals and objectives. Proactively initiate actions to correct or improve data quality as necessary.
  • Assist with establishing data systems and reporting to verify that Accountable Care Organization members are being appropriately referred to healthcare partners and appropriate billing and reimbursements are made.
  • Monitor contract compliance with and among Care Alliance community partners. Communicate with Care Alliance community partners as necessary.

 Required Knowledge, Skills and Abilities:

  • Healthcare systems experience strongly preferred
  • Possesses a Bachelor’s Degree, advance degree preferred, in a relevant social service or business management field from an accredited college.
  • Possesses the knowledge or has the ability to learn about the services of WestMass ElderCare and is able to communicate these services.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to Accountable Care Organization services.
  • Possesses knowledge of appropriate computer software, particularly database and billing applications, or has the ability to learn and become proficient in using various computer programs.
  • Has the ability to initiate and sustain appropriate working relationships.
  • Must be able to handle confidential data and information discreetly and in compliance with WMEC policies.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE

 

Geriatric Support Service Coordinator

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Care manager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

 As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) he/she participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE

  

Home Delivered Meal Drivers

Paid Part Time or Volunteer- Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. (Substitute positions are available in Ludlow and Ware)

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  • Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send an email with your name and address to: human-resources@wmeldercare.org

AA/EOE

Home Delivered Meal Supervisor

The Home Delivered Meal Supervisor is responsible for coordination and supervision of the home delivered meal drivers. The Home Delivered Meal Supervisor is responsible for all aspects of transportation involved in the home delivered meal program.

Essential duties and responsibilities:

  • Works with the Nutrition Program Director and the Human Resource Director to maintain an adequate staff.
  • Provides instructions to the drivers regarding accurate interpretation and implementation of regulations, policies, procedures and new programs pertaining to the Nutrition Department and WestMass ElderCare.
  • Schedules and supervises the home delivered meal drivers, i.e., supports, directs, appraises their work through monitoring routes and works with the drivers to be in the compliance of Program and Agency policies, procedures and standards in meeting the needs of the HDM clients.
  • Designates substitutes and maintains changes as necessary in delivery routes to ensure that all authorized meals are delivered in an efficient, timely and appropriate manner.
  • Facilitates the implementation of new policies, programs and procedures with home delivered meal driver staff.
  • Oversees the training of home delivered meal drivers and prepares agenda and conducts monthly meetings.
  • Using SIMS reviews and adjusts the sequence of the actual service delivery and assists with data entry as needed.
  • Generates route sheets and kitchen reports by using SIMS.

 Required knowledge, skills and abilities:

  • Has the ability and willingness to support the goals and policies of WestMass ElderCare.
  • Has the ability and willingness to implement policies in a fair and consistent manner.
  • Possesses a minimum of a Bachelor’s Degree in social services, management or related field from an accredited college.
  • Demonstrated supervisory and management skills.
  • Must have basic computer skills and the ability and willingness to learn and become proficient in job related software programs.
  • Ability to approach people in a manner that creates harmony and promotes cooperation.
  • Ability to maintain a professional, business relationship with service providers.
  • Must be able to handle confidential information discreetly.
  • Possesses excellent oral and written communication skills.
  • Possesses the ability to establish and re-arrange priorities.
  • Must be able to provide accurate, mathematical documentation.
  • Possesses the ability to be flexible.
  • Must be able to handle multiple projects.

 Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

      AA/EOE

 

Per Diem Registered Nurse

The Per Diem Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants.

 Essential Duties and Responsibilities:

  • Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.
  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization.

 Required Knowledge, Skills and Abilities:

  • Diploma from an accredited school of nursing, B.S.N. (preferred).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
  • Assessment
  • Referral to appropriate agency and/or service
  • Monitoring
  • Teaching as it applies to skills training

 Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

      AA/EOE

 

System & Quality Analyst – LTSS CP Program                                                                

Responsible for all facets of quality and compliance for the Long Term Support Services – Community Partner program (LTSS CP) of the Care Alliance of Western Mass (CAWM).  Develop the CAWM Quality Management Committee; assist in the development and implementation of the CAWM CQI program; responsible for all quality reporting and interpreting data to all customers, both internal and external.  Coordinate and facilitate system enhancements, as appropriate.   This is a part-time position.

Essential duties and responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Establish goals and metrics to meet objectives relating to efficient care and allocation of support services.
  3. Monitor and review the quality of data relating to established metrics, goals and objectives. Proactively initiate actions to correct or improve data quality as necessary.
  4. Assist with establishing data systems and reporting to verify that ACO members are being appropriately referred to partners and appropriate billing and payments are made.
  5. Monitor contract compliance with and among CAWM community partners. Communicate with community partners as necessary.

Required knowledge, skills and abilities:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree, advance degree preferred, in a relevant social service or business management field from an accredited college.
  • Possesses the knowledge or has the ability to learn about the services of WestMass ElderCare and is able to communicate these services.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to ACO services.
  • Possesses knowledge of appropriate computer software or has the ability to learn and become proficient in using these two computer programs.
  • Has the ability to initiate and sustain appropriate working relationships.
  • Must be able to handle confidential data and information discreetly and in compliance with WMEC policies.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.

AA/EOE