Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

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  • Clinical Coordinator
  • Home Delivered Meal Drivers
  • Home Delivered Meal Team Leader       

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@www.wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.


Clinical Coordinator                                                                                                                                  

Position Summary:

The Clinical Coordinator is an integral component of the community care and long-term care management system for enrollees. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The Clinical Coordinator is directly involved in the processes of initial outreach to assigned enrollees. The Clinical Coordinator provides clinical oversight and consultation to Care Coordinator’s assessment, long term services and supports care planning and coordination, care transitions, health and wellness coaching, care team participation, connecting enrollees with social services and community resources, advocacy, problem solving, and gate-keeping.

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for enrollees.
  3. Acts as an advocate for the cultural needs of enrollees in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the enrollee’s culture.
  4. Engages in telephonic outreach with ACO/MCO members for purposes of engagement and providing LTSS Care Coordination.
  5. Provides clinical input and interdisciplinary consultation to Care Coordinators a personalized Care plan, based on the strengths and needs identified by the comprehensive assessment completed by the ACO/MCO, effectively addressing their needs and taking into consideration all available funding and service resources.
  6. Monitors care plans per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the enrollee’s resources and needs from a clinical perspective with attention to integrating medical needs/conditions of the member with the social determinants of health.
  7. Acts as an advocate and/or liaison for individual enrollees with their primary care physician, designee or other involved health care practitioners.
  8. Reviews clinical services being provided and intervenes when appropriate to insure that the system is responding to the enrollees’ needs.

Required Knowledge Skills and Abilities include:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses an LPN or RN license from an accredited college.
  • Previous experience working in a Windows based operating system and an electronic health record (EHR)

 Please apply by emailing your resume to human-resources@wmeldercare.org


Home Delivered Meal Drivers

Paid Part Time – Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Regular and substitue drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. 

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  •  Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send email with your name and address to: human-resources@www.wmeldercare.org  AA/EOE 

Home Delivered Meal Team Leader

Position Summary:

The Home Delivered Meal Team Leader assists the HDM Supervisor with oversight of the HDM Operations to ensure compliance with policies and procedures, as well as QI initiatives.

Essential Duties and Responsibilities:

  1. Conducts a daily check of numbered hot and cold bags on carts and verifies that they are properly labeled.
  2. Verifies the meal counts sent by CW Resources to WMEC.
  3. Audits weekly the packing of cold bags and assures the use of ice bricks.
  4. Assures daily compliance with correct packing procedures of hot and cold bags including ice bricks, dividers, liners, and proper sealing.
  5. Oversees hot packing line and confirms hot meal counts.
  6. Assists with the training of new drivers in packing procedures.
  7. Assists with audits of the Home Delivered Meal routes.
  8. Fills supply requests received from Sites.
  9. Packages and delivers staff test taste meal requests.
  10. Provides supervision to drivers upon their return from delivering to assure that non-delivered food is stored properly, bags are returned to their proper place, and bags are relined and sanitized.

Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the goals, standards, and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards and procedures as set forth by WMEC and regulatory agencies.
  • Associate Degree in related field, prior related experience may be considered in lieu of a degree.
  • Previous supervisor experience required.
  • Must possess strong organization, communication and interpersonal skills.
  • Must possess the ability to plan, organize, develop, implement, and interpret programs, goals objectives, policies and procedures, etc.
  • Must possess proven ability to deal effectively with conflict by using collaboration, compromise and leadership.
  • Must possess the ability to deal tactfully with personnel, consumers, providers, family members.
  • Must possess a working knowledge of Microsoft Office Programs and have the ability to learn other applicable programs.
  • Ability to successfully communicate with others in person and by the phone.

 Please apply by emailing your resume to human-resources@www.wmeldercare.org