Employment and Volunteering

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WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.

ADMINISTRATIVE ASSISTANT – SCO

 

General Summary

Responsibilities include: accurately entering and verifying accuracy of consumer and billing information into appropriate software program for the CCA-SCO program. Providing administrative assistance primarily to the CCA-SCO program and other departments as requested.

 

Essential Duties and Responsibilities

  1. Inputs and manages consumer information in appropriate software program.
  2. Inputs and manages billing information.
  3. Facilitates the billing process.
  4. Cross checks CCA data with WMEC reports, verifies for accuracy and troubleshoots errors.
  5. Runs reports as requested.
  6. Provides back up to staff as needed.
  7. Monitors home visit schedules as compared to contractual requirements and provides scheduling information to Case Managers.
  8. Answers the phones as needed for the CCA program and appropriately communicates messages.
  9. Provides phone coverage at the Agency reception desk as scheduled.
  10. Provides Spanish-speaking phone coverage as scheduled.

 

Knowledge, Skills and Abilities Required:

  • Associate Degree in Administrative Assistance or related field preferred.
  • Bilingual/Bicultural (Spanish) preferred
  • Clerical skills including: accuracy in communications, e.g., spelling, proper written formats, and key board skills; ability to operate office equipment, e.g., copy machine, fax machine, and computer; and has knowledge of record keeping.
  • Three years of previous billing and/or clerical work required.
  • Possesses intermediate knowledge of Microsoft Office especially MSExcel, Windows and ability to learn and work with other software programs.
  • Possesses the willingness and ability to become familiar with appropriate information, regulations and procedures relative to the Nutrition Program and other programs as applicable.

Please send resume to: human_resources@wmeldercare.org (e-mail preferred)

AA/EOE

 CASE WORKER – ADULT FOSTER CARE – BILINGUAL/BICULTURAL

   

The Bilingual/Bicultural Case Worker provides services as a member of a nursing and social work team that facilitates the screening of new foster homes and program participants. He/she assists in matching and placement services, and maintains services to participants as needed.

Essential Duties and Responsibilities:

  1. Works within the established program policies, procedures, and time lines to provide professional social work/ Case Management services.
  2. Provides psychosocial evaluation of referred individuals and potential host families.
  3. Develops participant-interdisciplinary care plans based on social work practice with a foster care nurse and the program director.
  4. Participates in the assessment of potential host families, including home evaluation and inspections.
  5. Conducts a process to match potential participants and host families.
  6. Provides casework/ case management services to ongoing caseload. This is to include follow up services, discharge planning and crisis intervention.
  7. Prepares and maintains necessary, mandated client files, case reports and forms generally on the computer. Maintains and provides thorough and accurate documentation.
  8. Participates in and initiates outreach programs to potential participants and caregivers in the Adult Foster Care Program.

Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the mission statement, goals, policies and quality standards of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree in social work and previous experience in working with physically and mentally disabled adults and elderly adults in a community setting. An equivalent degree and two years clinical experience in the care of elderly or disabled persons experience may be substituted for the educational requirement.
  • Must function within the Professional Social Work/Case Management Code of Ethics, with respect for the individual participant’s rights.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).
  • Culturally responsible and sensitive to family and community interactions affecting Hispanic clients.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to funded services, or has the ability and willingness to learn such regulations.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills.

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

ELIGIBILITY / BILLING SPECIALIST

                                                    

Position Summary:

  • Responsible for claims oversight and partner payments for the Care Alliance of Western Massachusetts (CAWM).
  • Responsible for performing daily MassHealth eligibility checks. This including reporting the type of coverage, health plan enrollment and CP assignment for all MassHealth programs in the agency. Interface with various programs, finance and quality teams as necessary.

Essential Duties and Responsibilities:

  1. Verifies MassHealth eligibility for the Personal Care Management, Home Care, Adult Family Care, SCO, Nutrition and LTSS CP programs according to program regulations.
  2. Enters changes to or loss of eligibility in PCM database. Reports member changes to the appropriate departments.
  3. Reviews and responds to retroactive eligibility verification requests from the Billing Supervisor and program staff.
  4. Maintains eligibility audit files.
  5. Completes and processes billing for the Care Alliance of Western Massachusetts as assigned according to program regulations, policies and procedures.
  6. Responsible for the creation of CAWM partner payment report signed off by the Community Resources Director and Director of Finance.
  7. Responsible for CAWM program accounting including partner payment, receivables, expenses and adjustments.
  8. Works with the Quality and Community Resource teams on CAWM related projects.
  9. Prepares reports and performs administrative tasks as needed and requested by the Director of Finance.

Knowledge, Skills and Abilities Required:

  • Possesses the ability and willingness to support the goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Associates degree in Business, Accounting or related field.
  • Previous experience in Accounting or Business Management.
  • Excellent computer skills working with MSWord, MSExcel and various databases.
  • Must possess strong organization, communication and interpersonal skills.

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

GERIATRIC SUPPORT SERVICE COORDINATOR (GSSC)

                                      

Position Summary:

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Caremanager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping. 

Essential Duties and Responsibilities:

  1.  Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  2. As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.
  3. Arranges and, with the agreement and authorization of the PCT and in accordance with requirements set forth by SCO, coordinates the provision of appropriate community long term care and social services and instrumental activities of daily living, housing, home-delivered meals and transportation etc.
  4. Authorizes a range of community-based services based on specific conditions or circumstances established by the SCO and the PCT.
  5. Ensures that referrals for service are made to Commonwealth Care Alliance’s (CCA) contracted provider network.
  6. Provides CCA with regular feedback regarding vendor performance.
  7. Tracks enrollees transfers from one setting to another and adjusts the service plan as deemed appropriate by the PCT and in accordance with requirements set forth by the SCO.
  8. Participates in the CCA’s task force and committee functions as requested and as time permits.

Required Knowledge Skills and Abilities:  

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Possesses the knowledge and skills necessary to work successfully in the multidisciplinary team.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred).

AA/EOE

GERIATRIC SUPPORT SERVICE COORDINATOR – UNITED HEALTH CARE/SCO

The Geriatric Support Service Coordinator –  United Health Care/SCO as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, counseling, and gatekeeping. S/he engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Completes initial intakes utilizing a comprehensive needs assessments on consumers generally 60 + years of age for eligibility, need, and appropriate services.
  3. Develops a plan of care addressing individual needs of consumer and coordinates needed home services.
  4. Provides ongoing outreach with area aging network.
  5. Acts as United Health Care/SCO GSSC Care manager for enrolled consumers and complies with United Health Care SCO documentation and assessment requirements.
  6. Assists consumers and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.
  7. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.
  8. Coordinates the delivery of services, linking the consumer to the full range of appropriate systems to meet his/her needs and comply with WMEC guidelines.

Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Possesses a Bachelor’s Degree with preferred major in social work, human services, nursing, psychology, sociology or a related field.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder/disabled services.

Please apply by emailing your resume to human-resources@wmeldercare.org

AA/EEO

HOME CARE – CARE MANAGER

Position Summary:

The Care Manager as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping. 

Essential Duties and Responsibilities:

  1.  Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  3. Completes initial intakes utilizing comprehensive needs assessments on clients generally 60 + years of age for eligibility, need, and appropriate services.
  4. Monitors clients per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the client’s resources and needs.
  5. Assists elders and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.
  6. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.
  7. Coordinates the delivery of services, linking the client to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  8. Monitors and routinely reassesses the client, reviewing his/her status, progress, and the degree to which his/her needs are being met by the service plan.
  9. Acts as an advocate for individual clients and elder residents of housing sites.

Required Knowledge Skills and Abilities:

  •  Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Bachelor’s Degree in a relevant social service field from an accredited college is required.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
  • Previous experience in clinical assessments required.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills.

Please apply by emailing your resume to human-resources@wmeldercare.org    

AA/EEO

PER DIEM PCM RN

Position Summary:

The Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants. This is a per diem position. 

Essential Duties and Responsibilities:

  • Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.
  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization.

Required Knowledge, Skills and Abilities:

  • Diploma from an accredited school of nursing, B.S.N. (preferred).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
    • Assessment
    • Referral to appropriate agency and/or service
    • Monitoring
    • Teaching as it applies to skills training                                                                                                                                                                                                           

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.                                                                                                                                                      AA/EOE

RAPID RESPONSE CARE COORDINATOR

Position Summary:

The Raid Response Care Coordinator is an integral component of the community care and long-term care management system for enrollees. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The Rapid Response Care Coordinator is directly involved in the processes of outreach to assigned enrollees following discharge or change of setting, assessment for long term services and supports, care planning and coordination at the point of care transitions. This involves working with the member on addressing current needs, updating the care plan including but not limited to health and wellness coaching, care team participation, connecting enrollee’s with social services and community resources, advocacy and problem solving.  The Rapid Response Care Coordinator engages in activities designed toward eliminating barriers and improving the conditions and well-being and cultural needs of enrollees.

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to long term services and supports for all services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for enrollees.
  3. Acts as an advocate for the cultural needs of enrollees in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the enrollee’s culture.
  4. Refer to and utilize comprehensive assessments completed by the ACO/MCO on enrollees for eligibility, need, care plan review and appropriate services following discharge or change of setting.
  5. Follow up after discharge/change of setting with appropriate contacts and member visits based on the ADTs received through Patient Ping, PreManage and other notification systems through eHana.
  6. Provide follow up after discharge to members who are assigned and scheduled in order to meet required time lines.
  7. Consult with Care Coordinators (CC), the Clinical Coordinator/Outreach team member and Supervisor/Program Director as necessary to assist the member who is in a Care Transition. Provide a warm hand off to the CC.
  8. Provide back up and support to Care Coordinators as needed. Participate in a Western MA Care Coordinator team as needed.
  9. Coordinates the delivery of services, linking the enrollee to the full range of appropriate systems to meet his/her needs and comply with LTSS CP guidelines.
  10. Responds to the need to contain costs, by providing only appropriate services and utilizes a wide range of available resources.
  11. Completes, updates, and maintains comprehensive case records according to established procedures and time frames for each member. This includes updating current member electronic record

 

Required Knowledge Skills and Abilities include:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Bachelor’s Degree preferred in social work, human services, nursing, psychology, sociology, or a related field from an accredited college or
  • An Associate’s degree and one year related professional experience or 3 years relevant professional experience or Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies
  • Of Hispanic, Russian, Arabic, Nepalese cultural and linguistic background, with the ability to communicate effectively in English and s second language (orally and written).
  • Culturally responsible and sensitive to family and community interactions affecting Hispanic, Russian, Arabic or Nepalese enrollees.
  • Previous experience in clinical assessments preferred.
  • Possesses knowledge of the health care system, community resources and social health intervention techniques desirable.
  • Knowledge of MassHealth a plus

 

Please send resume to: human_resources@wmeldercare.org (e-mail preferred)

 

AA/EOE

SUPERVISOR – HC

Position Summary:

The Supervisor is responsible for training, directing, and monitoring the care managers in providing appropriate and quality services to elders according to the procedures of WestMass ElderCare and the regulations of the Executive Office of Elder Affairs.

 

Essential Duties and Responsibilities:

  1. Participates in the interviewing and selection of Care Managers for Home Care.
  2. Monitors and directs care managers performance, provides instructions regarding accurate interpretation and implementation of regulations, policies, procedures and new programs.
  3. Conducts training and orientation for new Care Managers according to the department requirements.
  4. Facilitates the implementation of new policies, programs and procedures with staff.
  5. Reviews and monitors client records including computer data and service plans to insure quality assurance, cost effectiveness, accuracy and compliance with regulations.
  6. Completes monthly quality assurance audits to insure compliance with current Waiver Quality Measures.
  7. Works with the care mangers to assure accurate and appropriate documentation.
  8. Contributes to the development of management and monitoring systems for the Home Care Program. Implements effective management and monitoring systems.
  9. Accompanies care mangers on home visits as appropriate and necessary for supervision, development and appraisal of the care manager’s work.
  10. Serves as a backup for care mangers including home visits and completing necessary documentation.
  11. Conducts interdisciplinary team meetings. Provides clinical support. Promotes coordination and cooperation among interdisciplinary team members, and other agency departments in developing cost effective, appropriate, and quality service plans for elders. 

Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Advanced Degree in Social Work or a human service field (preferred). (Significant experience in a home care setting, a license in social work and a bachelor degree in social work or a human service field may be substituted for a graduate degree.)
  • Five years previous experience in Home Care preferred.
  • Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel.
  • Supervisory experience preferred
  • Must possess strong organization, communication and interpersonal skills.
  • Must possess the ability to plan, organize, develop, implement, and interpret programs, goals objectives, policies and procedures, etc.
  • Must possess the proven ability to compile and effectively present complex concepts and processes to achieve a level of learning to the group.
  • Must possess proven ability to deal effectively with conflict by using collaboration, compromise and leadership. 

Please apply by emailing your resume to human-resources@wmeldercare.org

 AA/EEO