Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

  • Bilingual/Bicultural AFC Case Worker
  • Clinical Care Coordinator-Bi-Lingual/Bi-Cultural
  • Community Resource Specialist
  • Executive Assistant
  • Home Delivered Meal Drivers
  •        Per Diem Registered Nurse
  •        RN Supervisor – AFC Program

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.


Bilingual/Bi-cultural AFC Case Worker

 The Bilingual/Bicultural AFC Case Worker provides services as a member of a nursing and social work team that facilitates the screening of new foster homes and program participants. He/she assists in matching and placement services, and maintains services to participants as needed.  

  • Provides psychosocial evaluation of referred individuals and potential host families.
  • Develops participant-interdisciplinary care plans based on social work practice with a foster care nurse and the program director.
  • Participates in the assessment of potential host families, including home evaluation and inspections.
  • Conducts a process to match potential participants and host families.
  • Provides casework/ case management services to ongoing caseload. This is to include follow up services, discharge planning and crisis intervention.
  • Prepares and maintains necessary, mandated client files, case reports and forms generally on the computer. Maintains and provides thorough and accurate documentation.
  • Possesses a Bachelor’s Degree in social work and previous experience in working with physically and mentally disabled adults and elderly adults in a community setting.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).
  • Culturally responsible and sensitive to family and community interactions affecting Hispanic clients.
  • Must function within the Professional Social Work/Case Management Code of Ethics, with respect for the individual participant’s rights.

  Please send your resume to human-resources@wmeldercare,org 



Bilingual/Bi-Cultural Care Coordinator (Hispanic)

Position Summary:

The Bi-Lingual/Bicultural Care Coordinator engages in activities designed toward eliminating barriers and improving the conditions and well-being and cultural needs of enrollees.  The Care Coordinator is an integral component of the community care and long-term care management system for enrollees. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The Care Coordinator is directly involved in the processes of outreach to assigned enrollees, assessment, long term services and supports care planning and coordination, care transitions, health and wellness coaching, care team participation, connecting enrollee’s with social services and community resources, advocacy, problem solving, and gatekeeping.

Essential Duties and Responsibilities:

Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.

  1. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for enrollees.
  2. Acts as an advocate for the cultural needs of enrollees in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the enrollee’s culture.
  3. Keeps current comprehensive assessments utilizing a comprehensive needs assessments completed by the ACO/MCO on enrollees for eligibility, need, and appropriate services.
  4. Monitors enrollees per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the enrollee’s resources and needs.
  5. Assists enrollees and their families in identifying and securing appropriate services utilizing resources from other appropriate programs, existing community services, and other formal and informal supports.
  6. Develops with the enrollee a personalized Care plan, based on the strengths and needs identified by the comprehensive assessment completed by the ACO/MCO, effectively addressing their needs and taking into consideration all available funding and service resources.
  7. Coordinates the delivery of services, linking the enrollee to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.                                                                                                                                                                                                        Required Knowledge Skills and Abilities Include:
  •  Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Health and Human Services.
  • Possesses a Bachelor’s Degree in social work, human services, nursing, psychology, sociology, or a related field from an accredited college.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).
  • Culturally responsible and sensitive to family and community interactions affecting Hispanic enrollees.
  • Previous experience in clinical assessments required.

  Please apply by emailing your resume to human-resources@wmeldercare.org   



Community Resource Specialist

The Community Resource Specialist shares responsibilities with the Community Resource Supervisor for WMEC’s activities related to the maintenance and dissemination of information regarding services and programs available to consumers. She/he holds a central position in directing intakes, assessments, counseling and referral of consumers and their caregivers who seek information and/or services. The bilingual/bicultural Community Resource Specialist engages in activities designed toward eliminating barriers and improving the conditions and well-being of individuals.                                                                                                                                      Essential Duties and Responsibilities:

  •  Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to services for elders and persons with disabilities, and WestMass ElderCare’s mission.
  • Develop and maintain cooperative relationships with human service, health, and community service organizations in order to effectively utilize all available resources.
  • Provide resource information and consultation to WMEC staff.
  • Assigned as a point person to community partner Care Coordinators and Accountable Care Organizations for bi-directional communication, transmission and tracking of assessments and care plan information through program data base and member EHR.
  • Assists in providing information and service to non-English speaking callers.
  • Assess calls for service per established standards, evaluating problems, resources and needs; and provides information and counseling regarding options for services and/or resources.
  • Works with underserved populations. Participates in outreach to underserved populations.
  • Monitors resource data base information, to assure that it is accurate and up to date.

  Required Knowledge Skills and Abilities:

  •  Bachelor’s Degree in a relevant field is required.
  • Demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies preferred.
  • Bilingual Spanish preferred.
  • Possesses the ability to communicate orally and in writing effectively.
  • CIRS-A certification or the ability to become certified.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques for elders and persons with disabilities.

  Please apply by emailing your resume to human-resources@wmeldercare.org


Executive Assistant

Responsibilities include providing administrative assistance to the Assistant Director and her staff in addition to general administrative assistance as directed by the Office Manager including reception desk coverage.

Essential Duties and Responsibilities: 

  1. Assist with Gmail e-mail system: Monitor group email accounts and change passwords for staff who have been locked out of Gmail. Contact IT Support to set up new user accounts, close user accounts, etc. as directed by Assistant Director.
  2. Working with Care Managers and Fiscal, log Little Necessities and Emergency Fund requests, keep necessary documentation, and prepare for Assistant Director’s review the 6 month and 12 month reports for Board of Directors and Mass. Home Care Association.
  3. Compile and review with Assistant Director the monthly Service Report for Board of Directors packet and complete the Board services graph for Office Manager.
  4. Maintain all agency cell phones: maintain all online accounts, keep records, add minutes before they run out, etc. Monitor all remote staff agency cell phones utilizing minutes and expiration dates so as to lose as little minutes/monies as possible with Pay as You Go Plans.
  5. Draft the On Call monthly schedule for Home Care Director’s review; disseminate the schedule to in-house staff, and Crocker Communications.
  6. Assist with paperwork involved RFP process, making copies, preparing spreadsheets compiling provider applicant information, preparing contracts, etc.
  7. Keep track of signed contracts as they come in for follow-up with provider as necessary and update the Response Tickler File.

 Knowledge, Skills and Abilities Required:

  •  Associates Degree in Administrative Assistance or related field preferred (Three years of previous experience in lieu of degree will be considered.
  • Intermediate knowledge of computer systems and networks, software and hardware connectivity.
  • Previous data entry experience preferred.
  • Clerical skills including: accuracy in communications, e.g., spelling, proper written formats, and typing skills; ability to operate office equipment, e.g., copy machine, fax machine, and computer; and has knowledge of record keeping.
  • Advanced proficiency in MSOffice and ability to learn other software programs.
  • Three years of previous clerical work experience preferred.

  Please apply by emailing your resume to human-resources@wmeldercare.org



Home Delivered Meal Drivers

 Paid Part Time – Work that makes a Difference!

 This is more than a job. It is an opportunity to be of services to those in need.

 Regular and substitue drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. 

 In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  •  Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

 If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send email with your name and address to: human-resources@wmeldercare.org  AA/EOE 


Per Diem Registered Nurse

The Per Diem Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants.

Essential Duties and Responsibilities:

  •  Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
  • Provides an initial determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
  • Schedules and provides yearly re-evaluation of consumers according to timeliness set forth in regulations.
  • Completes the Mass Health application for PCA services including calculating units when requesting prior authorization.

 Required Knowledge, Skills and Abilities:

 Diploma from an accredited school of nursing, B.S.N. (preferred).

  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • An understanding and acceptance of the role of the Registered Nurse at WestMass ElderCare which includes:
  • Assessment
  • Referral to appropriate agency and/or service
  • Monitoring
  • Teaching as it applies to skills training                                                                          Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.  AA/EEO

RN Supervisor-AFC                                                                                 

The Adult Foster Care Program –RN Supervisor is a member of the WMEC and AFC management team. As a Registered Nurse, she/he participates in interviewing RN candidates for the program, overseeing the orientation and work of the program’s RNs to ensure compliance with all EOHHS regulatory requirements, WMEC standards, and accreditation standards. 

Essential Duties and Responsibilities: 

  1. Provides leadership and direction for the AFC Program staff, with appropriate consultation with the AFC Director, and the Assistant Director in the AFC Director’s absence.
  2. Handles appropriately, client and caregiver issues as well as mediates client and caregiver issues, in the absence of the AFC Director.
  3. Provide appropriate support, supervision, direction and appraisals of the AFC RN staff.
  4. Assures that quality measures and AFC program regulations are met relative to nursing.
  5. Maintains accurate statistics on health-related respite services, i.e., VNA, HHA, ADH, etc.
  6. Accompanies RNs on visits to client and caregivers to assess RN’s performance and provide support as needed.
  7. Maintains and provides thorough, timely and accurate documentation and monitors compliance with documentation standards for RN staff.
  8. Provides leadership at regular multi-disciplinary team meetings.
  9. Monitors staff compliance for all AFC MassHealth regulations and WMEC policies, which includes reviewing monthly, or more often as needed, the various reports and progress notes in the AFC Home database.                                                                                                        Required Knowledge Skills and Abilities:
  •  Has the ability and willingness to support the goals and policies of WestMass ElderCare.
  • Experience with the AFC Program, preferred.
  • Has the understanding and capability of articulating and guiding staff regarding EOHHS rules and regulations, especially as they apply to the AFC Program.
  • BSN preferred. (Related experience in community nursing and AFC programs may be considered in lieu of BSN).
  • Valid license to practice as a registered nurse in the Commonwealth of MA.
  • Previous supervisory experience required.
  • Some knowledge of adult psychiatric mental health preferred.
  • Experience in community health or long term nursing care preferred.
  • Experience in counseling and working with the mentally ill or behaviorally involved patients preferred.
  • Has demonstrated interviewing and assessment skills.
  • Possesses oral and written communication skills, presentation skills and listening skills.
  • Possesses the ability to approach people in a manner that creates harmony and promotes cooperation.

  Please apply by emailing your resume to human-resources@wmeldercare.org