Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

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  • Community Options Supervisor 
  • Director of Operations and Compliance
  • Nutrition LGBTQ Outreach Coordinator/Temporary
  • Quality Assistant

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:  

 Health Insurance – Three generous plans to choose from.

  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.

 Internship Opportunities 

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org 

Volunteer Opportunities 

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.  For more information please contact our Ombudsman Director, Elba Pires-Morgado at 413-538-9020 Ext. 331.A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.  For more information please contact our Money Management Program Director Sheryl Eaton at 413-538-9020 Ext. 303.

WestMass ElderCare is an EOE/AA Employer.





The Community Options Supervisor is responsible for the Agency activities related to the maintenance and dissemination of information regarding services and programs available to elders, persons with disabilities and caregivers. S/he holds a central position in directing intake, assessment, counseling and referral of elders and persons with disabilities and their caregivers who seek information and/or services. She/he will coordinate closely with management and staff members of all Agency departments. The Community Options Supervisor directs the activities and staff of the I&R Department. 


Directs the activities of the staff of the I&R Department. 

  1. Provide appropriate support, supervision, training, direction and appraisals of the Community Options Specialists, and additional staff as assigned.
  2. Participates in the interviewing and selection of Community Options Specialists.
  3. Develops and maintains effective working relationships with all Agency departments and community organizations.
  4. Responsible for oversight related to the maintenance and dissemination of information regarding services and programs available to elders, persons with disabilities, and caregivers.
  5. Oversee intake, assessment, counseling and referral of elders and persons with disabilities and their caregivers who require information or services.
  6. Is a resource to agency staff; networking to acquire information on new supports and services available and researching specific services information needed and requested by agency staff.
  7. Oversees the resource data bases MassOptions and 413Cares.com and file systems, and ensures accurate and timely updates and maintenance. Maintains and monitors accurate documentation of calls, referrals, and follow up in compliance with confidentiality requirements and documentation standards. Analyzes call trends via reports as part of the agency Quality Improvement Plan.
  8. Submits timely and accurate reports, survey results and statistics as required by WestMass ElderCare to EOEA, EOHHS and other entities as needed.
  9. Provides regular training to I&R staff and submits log to EOEA annually. Serves as a member of the agency COOP (Continuity of Operations Plan) Team. In crisis situations, provides leadership with coordinating services with the appropriate emergency response network.
  10. Acquire and maintain AIRS (Alliance of Information and Referral Services) CRS A/D(Certification for Community Resource Specialist – Aging/Disabilities) credentials and Certified Application Counselor for MA. Monitor and track Community Options Specialists’ AIRS CRS A/D and Certified Application Counselor training, credentials and certifications.
  11. Represents WMEC in the community. Develops and delivers presentations on WMEC services and other community resources to community audiences, through a variety of media formats. Participates in community coalitions such as Holyoke Safe Neighborhood Initiative, and 413Cares Advisory Committee.


  • Call Center/customer service experience
  • Staff training and supervision
  • Broad knowledge of community resources
  • Experience working in multiple databases
  • Work in fast paced environment and/or well organized
  • Interface with internal departments and the community
  • Experience with social media management and marketing
  • Public speaking/presentation skills
  • Must possess a Bachelor’s Degree in Social Work or a human service field. (Three or more years’ experience in an ASAP setting and/or a license in social work preferred.)
  • Previous experience in Home Care desirable.
  • Bilingual-bicultural Hispanic preferred.
  • Must possess leadership and supervisory experience and the customer service skills to engage positively and professionally within internal and external communities.
  • Must possess strong organization, communication and interpersonal skills, including public speaking and community presentations.
  • Excellent computer skills, particularly with utilizing multiple electronic databases and multiple marketing and social media platforms including Facebook and the WMEC website Chat feature.

Please send resume to: human_resources@wmeldercare.org (e-mail preferred)




The Director of Operations and Compliance is responsible for overseeing contract compliance and details of internal operations and managing all contracts with the Agency from payers, vendors and as related to security. The Director of Operations and Compliance is responsible for the daily oversight and coordination of various programs within the Agency. This individual represents the corporation in the absence of the Executive Director or when delegated.  This position is part of WMEC’s Senior Management and leadership team.


  1. Maintains leadership role in operational activities of program development and implementation. This includes appropriately responding to ongoing budgetary information and new contract proposals, implementation and/or modification.
  2. Responds to the needs of consumers in the WestMass ElderCare service area by assisting with the research, development and implementation of new programs.
  3. Act as Agency advocate and work with community partners to identify service gaps and to provide technical assistance impacting consumers and the community.
  4. Provides oversight for the implementation of all of the Executive Office of Elder Affairs’ Program Instructions, Information Memoranda, EOHHS contracts and correspondence, MassHealth bulletins and other federal and state regulations and statutory changes.
  5. Participates as a member of Senior Management of WestMass ElderCare by contributing towards the effective operations, compliance with the mission, quality assurance, and quality of service of WestMass ElderCare by providing leadership and direction for current and future operations by developing and implementing policies, procedures and quality improvement standards.
  6. Serves as official representative of the Agency in the absence of the Executive Director and/or when requested by the Executive Director. Serves as liaison with agency counsel and collaborates with the ED on legal matters.
  7. Coordinates agency response to RFRs and other applications as needed.
  8. Reviews all Agency contracts and grants before they are signed; and maintains ultimate responsibility for paper and electronic files on all corporation contracts, grants and other official documents.
  9. Provides oversight for the following: Personal Care Management Program, Contracts and Compliance Manager, Adult Family Care Program, and other programs as needed.
  10. Works with the Executive Director and Care Alliance of W MA Managers to oversee the effective operation, performance and quality of the LTSS Community Partner project, its partners, ACOs/MCOs and EOHHS/MassHealth.


  • Master’s degree preferred with at least five years of demonstrated increased experience in an operations and/or compliance position as well as supervisory responsibilities.
  • Previous experience in health care, home and community care for persons who use long term services and supports preferred.
  • Must possess strong organizational, communication, presentation and interpersonal skills.
  • Must possess the ability to plan, organize, develop, implement, and interpret programs, goals objectives, policies and procedures, etc.
  • Must possess the proven ability to compile and effectively present complex concepts and processes to achieve a level of learning to the group.
  • Must possess proven ability to deal effectively with conflict by using collaboration, compromise and leadership.
  • Must possess the ability to educate others commensurate with their level of understanding and education.
  • Must possess the ability to deal tactfully with personnel, consumers, vendors, family members, state agencies/personnel, regulators, funders, third party payers and the general public.
  • Must possess a strong working knowledge of software applications (Word, Excel, Google suite and other web based applications as required.)

Please send a resume to human-resources@wmeldercare.org





The Outreach Coordinator to the Nutrition Department establishes communication and rapport with various special focus and community groups to promote the activities of the Nutrition Department to the LGBTQ+ community.


  • Establish connections with various community groups to communicate and promote the activities of the WestMass ElderCare Nutrition Department to the LGBTQ+ community, specifically promoting the monthly Rainbow Supper Club.
  • Researches and applies for grant funding opportunities
  • Conducts presentations at appropriate times and locations to reach members of the LGBTQ+ community, including attending events during the evening or on weekends.
  • Creating flyers and marketing materials for events and outreach
  • Actively participates and assists with the successful conduct of Rainbow Supper Club events, including setup, service of meals and cleanup at scheduled events.


  • Possesses excellent communication and presentation skills.
  • Understanding how to facilitate a Steering committee group and centering the needs of the LGBTQ+ community.
  • Possesses social media, email/computer/design skills. Including Mailchimp; Google Applications including Google Forms, Sheets, Docs, & Drive; Canva image editor for flyers.
  • Ability to create affirming, inclusive spaces for LGBTQ+ older adults in the community and understand the complexities of intersecting identities. For example, LGBTQ+, individuals of color, people living with disabilities, elders, immigrants, undocumented people, low-income people. 

Please send you resume to human-resources@wmeldercare.org





Provides administrative and tracking support to the LTSS Community Partner program


  1. Provides administrative assistance to the LTSS Community Partner program i.e., Comprehensive Assessment & Care Plan Processing/ Tracking in the system platform (eHana).
  2. Downloads and enters the ACO Comprehensive Assessments and Care Plans into the system platform.
  3. Sends correspondence of receipt of Comprehensive Assessments and Care Plans to the team.
  4. Sends Care Plans to ACO/ MCO for approval and signatures.
  5. Tracks sent/ approved Care Plans to the ACO and enters relevant updates electronically into the system platform.
  6. Updates forms as needed for distribution.
  7. Sends relevant correspondence to the teams as needed.
  8. Coordinates web site additions to/ with the CAWM Web Master.
  9. Responsible for maintaining team event calendars.
  10. Administrative tasks as needed and requested by Systems and Quality Analyst
  11. Be knowledgeable of and comply with all applicable state, federal and agency regulations, policies and procedures pertaining to WestMass ElderCare’s services and mission.
  12. Prepares reports as requested by Systems and Quality Analyst.



  • Has the ability and the willingness to support the goals and policies of WestMass ElderCare.
  • Administrative skills including: accuracy in communications, e.g., spelling, proper written formats, and typing skills; ability to operate office equipment, e.g., copy machine, fax machine, and computer; and has knowledge of record keeping.
  • Associates degree preferred.
  • Possesses working knowledge of Word, Excel, Windows operating systems and Gmail.
  • Possesses the willingness and ability to become familiar with appropriate information, requirements, workflows and procedures relative to related programs.
  • Has the ability to learn software specific to CAWM and/or specific programs related to Medicaid and MassHealth including the Care Management Platform (eHana) or consumer data bases.


Please apply by emailing your resume to human-resources@wmeldercare.org