Employment and Volunteering

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  • Bilingual/Bicultural Care Manager
  • Geriatric Support Service Coordinator (GSSC) 
  • Clerical Assistant – Nutrition

    WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.  For more information please contact our Ombudsman Director, Elba Pires-Morgado at 413-538-9020 Ext. 331.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.  For more information please contact our Money Management Program Director Sheryl Eaton at 413-538-9020 Ext. 303.

WestMass ElderCare is an EOE/AA Employer.

BILINGUAL/BICULTURAL CARE MANAGER

                                     

The Bi-Lingual/ Bi-Cultural Care Manager engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic elders. The care manager as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities which incorporates a variety of disciplines and funding sources, and is directly involved in the processes of assessment, service planning and coordination, advocacy, counseling, and gatekeeping.

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  3. Acts as an advocate for Hispanic elders in matters related to obtaining or expanding needed services, and making the social system more responsive to the needs of the Hispanic elders.
  4. Completes initial intakes utilizing a comprehensive needs assessments on clients generally 60+ years of age for eligibility, need, and appropriate services.
  5. Monitors clients per established standards in order to evaluate their status, problems, strengths, and concerns and identify their resources and needs.
  6. Assists elders and their families in identifying and securing appropriate services utilizing resources from the Home Care program, existing community services, and other formal and informal supports.
  7. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.
  8. Coordinates the delivery of services, linking the client to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  9. Monitors and periodically reassesses the client, reviewing his/her status, progress, and the degree to which his/her needs are being met by the service plan.

Required Knowledge Skills and Abilities:

  • Has the ability and willingness to support the goals and policies of WestMass ElderCare.
  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college.
  • Of Hispanic cultural and linguistic background, with the ability to communicate well in English, in writing and verbally.
  • Culturally responsible and sensitive to family and community interactions affecting Hispanic elders.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Licensure in social work preferred.
  • Possesses basic computer skills.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses interviewing and assessment skills.

Please send resume to human-resources@wmeldercare.org          

AA/EEO

 

 

GERIATRIC  SUPPORT SERVICE COORDINATOR (GSSC) 

Position Summary:

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Caremanager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.  The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

 Essential Duties and Responsibilities: 

  1. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  2. As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.
  3. Arranges and, with the agreement and authorization of the PCT and in accordance with requirements set forth by SCO, coordinates the provision of appropriate community long term care and social services and instrumental activities of daily living, housing, home-delivered meals and transportation etc.
  4. Authorizes a range of community-based services based on specific conditions or circumstances established by the SCO and the PCT.
  5. Ensures that referrals for service are made to Commonwealth Care Alliance’s (CCA) contracted provider network.
  6. Provides CCA with regular feedback regarding vendor performance.
  7. Tracks enrollees transfers from one setting to another and adjusts the service plan as deemed appropriate by the PCT and in accordance with requirements set forth by the SCO.
  8. Participates in the CCA’s task force and committee functions as requested and as time permits.

 

Required Knowledge Skills and Abilities: 

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
  • License in Social Work preferred.
  • Possesses the knowledge and skills necessary to work successfully in the multidisciplinary team.
  • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

 

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred).

AA/EOE

CLERICAL ASSISTANT – NUTRITION

                                     

Responsibilities include: processing of data into SIMS and providing clerical assistance to the Nutrition Department.

 

Essential Duties and Responsibilities

  1. Inputs and manages consumer information in SIMS.
  2. Runs Nutrition related reports in SIMS including Actions, not at homes, congregate rosters, meal counts, donation statements and route sheets.
  3. Submits daily congregate meal counts to caterer.
  4. Processes and contacts clients not home for meals.
  5. Enters suspensions for client food dislikes in SIMS.
  6. Contacts and provides information to new HDM clients per QI Initiative.
  7. Prints and distributes congregate rosters on a monthly basis.
  8. Copies and distributes menus on a monthly basis.
  9. Prints, distributes and mails donation statements on a monthly basis.
  10. Answers the phones as needed for the Nutrition department and appropriately communicates messages.
  11. Counts money from meal sites and prepares deposit on a daily basis.
  12. Counts money from home delivered meal clients and prepares deposit as needed.
  13. Assists with Nutrition projects including picnic, holiday party, site promotions, Farmer’s Market coupons, meal satisfaction surveys and other projects as assigned.

 

Knowledge, Skills and Abilities Required:

  • Associate Degree in Administrative Assistance or related field preferred.
  • Bilingual/Bicultural (Spanish) preferred
  • Clerical skills including: accuracy in communications, e.g., spelling, proper written formats, and key board skills; ability to operate office equipment, e.g., copy machine, fax machine, and computer; and has knowledge of record keeping.
  • Three years of previous billing and/or clerical work required.
  • Possesses working knowledge of Microsoft Office, Windows and ability to learn and work with other software programs.
  • Possesses the willingness and ability to become familiar with appropriate information, regulations and procedures relative to the Nutrition Program and other programs as applicable.
  • Possesses initiative and self-direction.

 

Please apply by emailing your resume to human-resources@wmeldercare.org

 

AA/EEO