Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Scroll Down to View Current Employment Opportunities:

  • Caregiver Specialist/Care Manager
  • Functional Skills Trainer
  • Home Delivered Meal Drivers
  • Housing Options Coordinator
  • Registered Nurse (RN) – State Home Care Program

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

Home Delivered Meal Driver opportunities are available in the WMEC Nutrition Department. Volunteer drivers may work 12 hours per week delivering hot delicious meals to homebound elders. Hours are 10:30am to 1:00pm, Monday through Friday except holidays. A rewarding experience while brightening the day of our elders.

An Office Volunteer helps out with bulk mailings of our newsletter and other important communications, assembling documents, copying, etc.

WestMass ElderCare is an EOE/AA Employer.

Caregiver Specialist/CareManager 

The Caregiver Specialist/CareManager educates the public regarding supportive services for elders and caregivers. S/he assists families in gaining access to needed services through in-home and telephone consultations. 

·       Conducts Caregiver assessments, provides in-home information, and care advisement to elders and their caregivers, regardless of income, who reside in the service area of WestMass ElderCare.

·       Participates actively in outreach programs to identify caregivers who could appropriately be served by the Caregiver Support program.

·       Provides training to families and caregiver support skills.

·       Assesses for and completes requests for Special Needs Funds. This includes completing requests for payments and notifying care givers approval or disapproval for Special Needs Funds requests.

·       Works with WMEC Management, Supervisors and staff to identify caregiver issues and potential resources for caregivers and referrals to the Caregiver Support Program.

·       Identifies those programs in the region that are providing services to caregivers, e.g. Councils on Aging. Collaborates with these organizations in providing training and outreach.

·       Provides case management services as assigned (responsible for a regular case management caseload):

o   Assesses consumers to determine eligibility and needs

o   Determines and monitors appropriate care plans of assigned consumers

o   Completes, updates and maintains comprehensive case records according to established procedures and time frames for each consumer and/or caregiver. This includes completing and keeping current consumer records in SIMS.


·       Possesses a Bachelor’s Degree in a relevant social service field from an accredited college.

·       Previous experience in elder-family caregiving systems, grandparents serving as parents, training, case management preferred.

·       Knowledge of the ASAP and elder service delivery systems and regulations including knowledge of state funded eldercare services and programs for disabled adults and children preferred.

·       Basic knowledge of Older American Act funded Family Caregiver Support program is preferred. 

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.


 Functional Skills Trainer

 ·       Provides intake and orientation services, including those listed below, for consumers who have not yet received prior authorization for personal care assistance services:

                  Determines eligibility for PCA services

                  Conducts a written assessment of consumer or surrogate’s ability to manage the PCA program

                  Provides instruction regarding the rules, policies, and procedures of the PCA program utilizing the PCA Program Manual.

                  Instructs the member regarding their rights and responsibilities while in the PCA program.

                  Provides instruction regarding the role of the personal care agency and the fiscal intermediary.

                  Begins development of the service agreement.

·       Requests paperwork from other agencies if required by Mass Health for prior authorization (DMR routing forms, Individual Service Plans, Individual Education Plans.)

·       Completes Mass Health application for PCA Services (pages 1,2,4)

·       Provides functional skills training, i.e., delivering information that is necessary in developing the skills and resources needed to maximize the consumer’s hiring and management of their Personal Care Attendant program, including: PCA training, PCA management, Personal Health Care Maintenance,, Emergency Management and Skills Training related to the Fiscal Intermediary as detailed in Division of Medical Assistance Regulations in the Personal Care Manual.

·       Due to consumers served bilingual Spanish preferred.

·       Associates’ degree in a relevant social service field required.

·       Related work experience with some college course work may be accepted in lieu of an Associate’s degree. 

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.



Housing Options Coordinator 

The Housing Options Coordinator interacts with consumers, community (including local housing authorities) and state agencies in the planning, development and advocacy of Alternative Housing Programs for elders and disabled residents. S/he works closely with elders and disabled residents, guiding and assisting them to acquire appropriate housing and service plans. 

·       Develops and maintains an effective relationships with housing authorities and community service organizations in order to integrate congregate housing into the community and to ensure appropriate services for elders residing there (this includes the management staff, the maintenance staff and community providers).

·       Identifies elders and disabled persons appropriate for services.

·       Assists homeless individuals and others in need with housing applications and referrals to other agencies for services.

·       Provides appropriate assessment and intakes for identified consumers.

·       Provides leadership and coordination of the multi-disciplinary assessment teams (MAT).

·       Attends required EOEA quarterly housing meetings and sponsored trainings.

·       Maintains assigned caseload within congregate setting and provides case management assistance to all residents as needed.

·       Prepares plans and posts a monthly calendar and/or newsletter of events for residents.


·       Possesses a Bachelor’s Degree in a relevant social service field from an accredited college.

·       Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.

·       Licensure in social work preferred.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.



Home Delivered Meal Drivers

Paid Part Time or Volunteer- Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. (Substitute positions are available in Ludlow and Ware)

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  • Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send an email with your name and address to: human-resources@wmeldercare.org

 Registered Nurse (RN) – State Home Care Program

The Registered Nurse participates as a team member involved in the assessment, review, integration and development of the interdisciplinary service plan for elders. The Registered Nurse is responsible for assigned nursing duties for Clinical Assessment and Eligibility/ Home Care Programs.

Works with Spanish or English speaking consumers and Caregivers and assists other staff members with translating for Spanish speaking consumers and Caregivers.

  • Assesses assigned individuals per established standards in order to evaluate their clinical status and determines consumer eligibility for appropriate community and/or nursing facility care options.
  • Assesses individuals who are Mass Health recipients, or applicants, to determine clinical eligibility for all Medicaid funded services, including nursing home placement and community based services
  • Participates in IDT review of cases and makes appropriate recommendations. Develops care plans for personal care consumers.
  • Develops and maintains effective relationships with facilities i.e., skilled nursing facilities, hospitals as well as community service organizations in order to be cognizant of available resources.
  • Bilingual Spanish/English skills preferred.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.