Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

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  • Adult Foster Care – Case Manager
  • Home Care – Care Manager
  • Home Delivered Meal Drivers    

WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – Three generous plans to choose from.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

WestMass ElderCare is an EOE/AA Employer.


Adult Foster Care – Case Manager                                                                  

 Position Summary:

The Case Worker provides services as a member of a nursing and social work team that facilitates the screening of new foster homes and program participants. He/she assists in matching and placement services, and maintains services to participants as needed.

Essential Duties and Responsibilities:

  1. Works within the established program policies, procedures, and time lines to provide professional social work/case management services.
  2. Provides psychosocial evaluation of referred individuals and potential host families.
  3. Develops participant-interdisciplinary care plans based on social work practice with a foster care nurse and the program director.
  4. Participates in the assessment of potential host families, including home evaluation and inspections.
  5. Conducts a process to match potential participants and host families.
  6. Provides casework/case management services to ongoing caseload. This is to include follow up services, discharge planning and crisis intervention.
  7. Prepares and maintains necessary, mandated client files, case reports and forms generally on the computer. Maintains and provides thorough and accurate documentation.

Required Knowledge, Skills and Abilities:

  • Possesses a Bachelor’s Degree in social work and previous experience in working with physically and mentally disabled adults and elderly adults in a community setting. An equivalent degree and two years clinical experience in the care of elderly or disabled persons experience may be substituted for the educational requirement.
  • Must function within the Professional Social Work/Case management Code of Ethics, with respect for the individual participant’s rights.
  • Must be able to handle confidential data and information discreetly.
  • Must be able to work effectively in a changing environment.
  • Has demonstrated psychosocial assessment skills.
  • Possesses excellent oral and written communication skills including presentation skills.
  • Must be attentive to details and capable of accurate work. 

Please apply by emailing your resume to human-resources@wmeldercare.org 


Home Care – Care Manager

Position Summary:

The Care Manager as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping. 

Essential Duties and Responsibilities:

  1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.
  2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
  3. Completes initial intakes utilizing comprehensive needs assessments on clients generally 60 + years of age for eligibility, need, and appropriate services.
  4. Monitors clients per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the client’s resources and needs.
  5. Assists elders and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.
  6. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.
  7. Coordinates the delivery of services, linking the client to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.
  8. Monitors and routinely reassesses the client, reviewing his/her status, progress, and the degree to which his/her needs are being met by the service plan.
  9. Acts as an advocate for individual clients and elder residents of housing sites.

 Required Knowledge Skills and Abilities:

  • Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
  • Bachelor’s Degree in a relevant social service field from an accredited college is required.
  • Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
  • Previous experience in clinical assessments required.
  • Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
  • Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
  • Possesses knowledge of social and health intervention techniques.
  • Possesses interviewing and assessment skills.

Please apply by emailing your resume to human-resources@wmeldercare.org 



Home Delivered Meal Drivers

Paid Part Time – Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Regular and substitue drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. 

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

  •  Drivers may be volunteers or paid staff members
  • A valid driver’s license, reliable vehicle,
  • A good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send email with your name and address to: human-resources@wmeldercare.org  AA/EOE