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As we all know, 2020 has been a year like no other. Yet in spite of all the changes and challenges that came with COVID-19, WestMass ElderCare has been here for you and your families more than ever.  When the pandemic began in March, we did not skip a beat, adjusting quickly to the reality of the pandemic and striving to meet our consumers and caregivers needs however possible. 

Through it all, our primary mission has remained unchanged:  to serve the community by providing information, resources and long term services and supports to individuals across the lifespan as well as to support caregivers.  In “COVID-times,” that means we have established strict safety protocols and deliver contactless services whenever possible.  Our staff and direct care workers are fully equipped with necessary PPE, and we provide needed PPE to consumers and caregivers as well. We maintain frequent telephonic and telehealth contacts with consumers and make face-to-face visits when requested or needed, always assessing for risk and safely.

As important as ever, we continue to help navigate health care and resources for those who contact us.  WMEC and the Care Alliance of Western MA joined as charter members to make resources easily available to anyone in our community.  When COVID-19 closed all area senior congregate dining sites in March, we responded by meeting the immediate increased need for home delivered meals and adapting our Meals on Wheels program to serve 35% more consumers each day.   We have partnered in community-wide efforts to bring extra food to consumers using funds made available due to the public health emergency. Additionally this year, we began providing meals to ACO members with complex needs or those who return home after a hospitalization. 

Our sincere appreciation goes to our dedicated volunteers and staff as well as the many community partners who work with us to deliver quality care and services.  We are, as ever, thankful for the support of local officials and state and federal legislative delegations. The guidance, time and skills from WMEC’s Board of Directors, Area Agency on Aging Advisory Council and Money Management Advisory Council are invaluable and especially appreciated during these challenging times.  We applaud the efforts of all essential workers in health care, public safety, and the staff of community organizations like ours, giving a very special shout out to the direct care workers who travel to people’s homes to care for those who need and rely on safe care and assistance in their homes. 

WMEC remains true to its mission to preserve the dignity, independence, and quality of life of elders and persons with disabilities desiring to remain within their own community. We remain grateful for good health, strong partnerships and the organization that we are a part of to serve our communities.

Be well,

Roseann Martoccia, Executive Director               Helene Florio, President, Board of Directors