May 19, 2020 

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By Roseann Martoccia, Executive Director


Although the COVID-19 pandemic has profoundly impacted the way we live and work these last few months, WMEC is still here for you and your family! 

WMEC staff is actively responding to the needs of our clients and delivering services in the safest way possible throughout this evolving situation.  Our staff is available telephonically, by email or by video chat Monday through Friday, 8am-5pm.  Here are some of the many ways we can help: 

  • Our Community Resource Specialists (CRS) continue to take new referrals for home care services daily. A CRS is the first person you may speak to when contacting WMEC. They listen, assess your needs, answer questions and help navigate referrals and resources to our programs and other services in the community.
  • WMEC Care Managers provide frequent telephonic support and phone “check-ins” for all program consumers.  We work with our direct care vendors to plan for services in the home.  Direct care staff are equipped with personal protective equipment (PPE).  We will work with you and your caregivers to arrange for services that follow current guidance for contactless delivery and/or use precautions and PPE.
  • We can provide PPE for consumers and family caregivers.  Masks, gloves and face shields are available upon request.
  • New services have been designed to both meet COVID Care recovery needs and deliver care safely in the home.
  • WMEC Nursing Staff conduct telephonic assessments to assess and monitor consumers’ physical and mental health. They assist with discharges from nursing facilities back to home.
  • Our Meals on Wheels delivers!  WMEC’s nutrition staff and drivers wear masks and gloves, follow strict social distancing protocols, and make contactless deliveries to protect their health and that of our consumers.  Meal options include daily delivery, a seven day frozen pack option and meals for the weekend if needed.
  • A virtual gathering is held weekly to connect and support our LGBTQ Community.  Visit for more information.
  • WMEC provides critical Caregiver Supports including strategies for those caring for a loved one with dementia or chronic conditions, or raising grandchildren.  Especially at this time, please reach out, as no one person can do it alone!

If you or someone you know needs our services, please contact us!
We are here to answer your questions and listen to your concerns.  We are ready to provide the services you need now and in the future.  Reach us at 413.538.9020 or email and let us know how we can help.

PDF: Massachusetts Public Health Fact Sheet: 2019 Novel Coronavirus (COVID-19) – English

PDF: Massachusetts Public Health Fact Sheet: 2019 Novel Coronavirus (COVID-19) – Spanish

WMEC NEEDS YOUR HELP!  Donate today to our Meals on Wheels Program to help us keep seniors safe at home during the COVID19 threat. 

Volunteers needed to help deliver Meals on Wheels!  Please contact 413-538-9020 or to volunteer.


Answer The Call And Help Stop The Spread Of COVID-19

The MA COVID Team and local boards of health are working together on a contact tracing program to help reduce the spread of COVID-19 in Massachusetts. 

Contact tracing is an important tool, and the MA COVID Team is part of the Community Tracing Collaborative created by Governor Charlie Baker. Everyone who has tested positive will get a call from their local board of health or the MA COVID Team, making sure they have the support they need, and to find out who they have recently been in contact with. The MA COVID Team or the local board of health will then talk to those contacts, encouraging them to get tested and to stay at home to avoid spreading the virus further. 

Together with massive testing and hospital care follow up, contact tracing is absolutely essential to stop the virus and get our communities moving again.

What Happens Next? Answer the Call, Stop the Virus!

  • You will receive a phone call from the MA COVID TEAM. The area codes will either be: 833 or 857. It is important to ANSWER THE CALL. Answering the call helps everyone in our communities – someone else may be depending on your important input!

  • How can I verify MA COVID Team is calling? MA COVID Team uses the area code 833 or 857 and your phone will say the call is from “MA COVID Team.” Calls will be made daily from 8 a.m. to 8 p.m. The MA COVID Team will not ask for social security information or health insurance information. 
  • During the phone call a Case Investigator will ask you for a list of all the people and places you were within 6 feet of during the 48 hours prior to your symptoms. For those who do not have symptoms, include all contacts 48 hours prior to your diagnosis.  The Case Investigator will also ask for the phone numbers of any people you identify so that they can be reached and notified about their exposure.
  • While we encourage you to inform your contacts about your illness, the state will not share your information. The MA COVID Team will call your contacts and tell them they have been exposed to COVID-19 so they can get tested but will not release your name. This process is called contact tracing, and it is a very important part of fighting this pandemic and stopping transmission. 
  • The state will not share any information with immigration officials or ICE.
  • If you are staying at home during the isolation period, the Case Investigator will also discuss any needs you may have for this time and may connect you with a Care Resource Coordinator who will help you get the support you need. 
  • A Case Investigator and/or your local board of health will check in on you regularly to monitor your symptoms and needs. 


For non-emergency questions and help: Call 2-1-1 or live chat 

Services Housing

Who We Are

We help find the solution that’s right for your loved one.

Elder Care

It all starts here

See how the professionals at WestMass ElderCare can help you.

Services & Programs for Elders & People with Disabilities

Elder Care

Options Counseling

WestMass ElderCare is Your Source for Information and Options Counseling for Your Loved Ones

Elder Care

Home Care Program

Our Home Care Program offers a wide variety of specialized programs and options for individuals to live independently at home.

Adult Foster Care

Adult Foster Care

Adult Foster Care provides room, board, and personal care services in a family-like setting, for elders and disabled individuals who require a supervised living environment.


Personal Care Attendant

Personal Care Attendant

Personal care assistance is provided in the home to people with disabilities or chronic disabling disease who need assistance with activities of daily living.

Nutrition Program

Nutrition Program

The Nutrition Program provides a nutritionally balanced, hot, noon meal to seniors age 60 and older and eligible persons with disabilities under age 60.

Family Caregiver Support

Family Caregiver Support

Family Caregiver Support for a loved one can be one of the most rewarding things you will ever do in your lifetime. It can also be one of life’s most stressful undertakings.

Long Term Care Ombudsman

Long Term Care Ombudsman

The Long Term Care Ombudsman Program provides a way for nursing and rest home residents to voice their concerns and have their complaints addressed.

Housing Options


Supportive Housing

Providing 24-Hr Personal Care Staff and on-call staff available to all residents 24 hours a day, seven days a week, for unforeseen and unplanned personal care and homemaking assistance.

Disaster Recovery and Cleanup Restoration

Congregate Housing

Congregate Housing is a housing option for elders and persons with disabilities. While there is not 24-hour staffing, supportive services are available as needed to provide assistance with activities of daily living.

We are here for you

Aging and living with disabilities can create challenges and opportunities. That’s where WestMass ElderCare comes in. When you, or someone you care for, need help making decisions, call us. We can provide you with information about resources available so that you can make an informed choice.

We Are Proud to be a
Meals On Wheels America 2020 Member

413Cares is an innovative community portal that provides online access for residents of Western Massachusetts to available resources from housing, to healthcare, early education, and more.