If you or a loved one is a MassHealth member who receives hands-on support from a Personal Care Attendant (PCA) but are struggling to access these services during the COVID-19 outbreak, call the MassOptions hotline at 1-844-422-6277.

A Message to our Consumers
and Community Partners regarding COVID-19:

At WestMass ElderCare (WMEC), the health and safety of our consumers, their caregivers and our staff have always been our focus and priority.  During this challenging time, we are more committed than ever to protecting our clients and workers, and safeguarding those who are most vulnerable in our community.

To that end, WMEC’s Senior Management has been monitoring and will continue to monitor the mass.gov, DPH and CDC updates and guidance on a daily basis to most effectively manage and respond to the COVID-19 threat. In addition, we are adhering to Governor Baker’s orders and closely following directives related to the State of Emergency declared last week.

WMEC is actively responding to the needs of our clients in the safest way possible throughout this evolving situation. Currently, that means that we continue to provide essential services, such as our Meals on Wheels, which is receiving and authorizing dozens of new requests for service daily.  We are also providing telephonic support for all program consumers to monitor and respond to their needs.  Our Care Managers and Nursing Staff will conduct thorough checklists and follow-up protocols via these regular phone “check-ins” with their consumers. We are working with our partner agencies to continuously ensure safety in our homecare practices. In addition, all public events or meetings scheduled at WMEC through April 30 have been cancelled and/or postponed. 

To reduce the risk of spreading the virus and help “flatten the curve,” we advise all community members to follow the guidance of the Mass Department of Public Health and the Centers for Disease Control to stay informed and safe.

We are here to meet your needs, answer your questions and listen to your concerns.  Contact WMEC staff at 413.538.9020 or email info@wmeldercare and let us know how we can help.

PDF: Massachusetts Public Health Fact Sheet: 2019 Novel Coronavirus (COVID-19) – English

PDF: Massachusetts Public Health Fact Sheet: 2019 Novel Coronavirus (COVID-19) – Spanish

WMEC NEEDS YOUR HELP!  Donate today to our Meals on Wheels Program to help us keep seniors safe at home during the COVID19 threat. 

Volunteers needed to help deliver Meals on Wheels!  Please contact 413-538-9020 or human-resources@wmeldercare.org to volunteer.


Services Housing

Who We Are

We help find the solution that’s right for your loved one.

Elder Care

It all starts here

See how the professionals at WestMass ElderCare can help you.

Services & Programs for Elders & People with Disabilities

Elder Care

Home Care Program

Our Home Care Program offers a wide variety of specialized programs and options for individuals to live independently at home.

Adult Foster Care

Adult Foster Care

Adult Foster Care provides room, board, and personal care services in a family-like setting, for elders and disabled individuals who require a supervised living environment.


Personal Care Attendant

Personal Care Attendant

Personal care assistance is provided in the home to people with disabilities or chronic disabling disease who need assistance with activities of daily living.

Nutrition Program

Nutrition Program

The Nutrition Program provides a nutritionally balanced, hot, noon meal to seniors age 60 and older and eligible persons with disabilities under age 60.

Family Caregiver Support

Family Caregiver Support

Family Caregiver Support for a loved one can be one of the most rewarding things you will ever do in your lifetime. It can also be one of life’s most stressful undertakings.

Long Term Care Ombudsman

Long Term Care Ombudsman

The Long Term Care Ombudsman Program provides a way for nursing and rest home residents to voice their concerns and have their complaints addressed.

Housing Options


Supportive Housing

Providing 24-Hr Personal Care Staff and on-call staff available to all residents 24 hours a day, seven days a week, for unforeseen and unplanned personal care and homemaking assistance.

Disaster Recovery and Cleanup Restoration

Congregate Housing

Congregate Housing is a housing option for elders and persons with disabilities. While there is not 24-hour staffing, supportive services are available as needed to provide assistance with activities of daily living.

We are here for you

Aging and living with disabilities can create challenges and opportunities. That’s where WestMass ElderCare comes in. When you, or someone you care for, need help making decisions, call us. We can provide you with information about resources available so that you can make an informed choice.

We Are Proud to be a
Meals On Wheels America 2020 Member

413Cares is an innovative community portal that provides online access for residents of Western Massachusetts to available resources from housing, to healthcare, early education, and more.