If you or a loved one is a MassHealth member who receives hands-on support from a Personal Care Attendant (PCA) but are struggling to access these services during the COVID-19 outbreak, call the MassOptions hotline at 1-844-422-6277.
A Message to our Consumers
and Community Partners regarding COVID-19:
At WestMass ElderCare (WMEC), the health and safety of our consumers, their caregivers and our staff have always been our focus and priority. During this challenging time, we are more committed than ever to protecting our clients and workers, and safeguarding those who are most vulnerable in our community.
To that end, WMEC’s Senior Management has been monitoring and will continue to monitor the mass.gov, DPH and CDC updates and guidance on a daily basis to most effectively manage and respond to the COVID-19 threat. In addition, we are adhering to Governor Baker’s orders and closely following directives related to the State of Emergency declared last week.
WMEC is actively responding to the needs of our clients in the safest way possible throughout this evolving situation. Currently, that means that we continue to provide essential services, such as our Meals on Wheels, which is receiving and authorizing dozens of new requests for service daily. We are also providing telephonic support for all program consumers to monitor and respond to their needs. Our Care Managers and Nursing Staff will conduct thorough checklists and follow-up protocols via these regular phone “check-ins” with their consumers. We are working with our partner agencies to continuously ensure safety in our homecare practices. In addition, all public events or meetings scheduled at WMEC through April 30 have been cancelled and/or postponed.
To reduce the risk of spreading the virus and help “flatten the curve,” we advise all community members to follow the guidance of the Mass Department of Public Health and the Centers for Disease Control to stay informed and safe.
We are here to meet your needs, answer your questions and listen to your concerns. Contact WMEC staff at 413.538.9020 or email info@wmeldercare and let us know how we can help.
WMEC NEEDS YOUR HELP! Donate today to our Meals on Wheels Program to help us keep seniors safe at home during the COVID19 threat.
Volunteers needed to help deliver Meals on Wheels! Please contact 413-538-9020 or human-resources@wmeldercare.
Services & Programs for Elders & People with Disabilities
Providing 24-Hr Personal Care Staff and on-call staff available to all residents 24 hours a day, seven days a week, for unforeseen and unplanned personal care and homemaking assistance.
Congregate Housing is a housing option for elders and persons with disabilities. While there is not 24-hour staffing, supportive services are available as needed to provide assistance with activities of daily living.
We are here for you
We Are Proud to be a
Meals On Wheels America 2020 Member
413Cares is an innovative community portal that provides online access for residents of Western Massachusetts to available resources from housing, to healthcare, early education, and more.