Employment and Volunteering

Experience the Joys of Doing Great Work, and Make a Few Friends Along the Way.

Current Employment Opportunities:

Registered Nurse (RN) – per diem
Billing Specialist SCO
Occupational Therapist (OT) – per diem
Home Delivered Meal Drivers
Geriatric Support Service Coordinator
Registered Nurse (RN) – Adult Foster Care Program


WestMass ElderCare is a dynamic human service agency comprised of a caring, competent and professional staff. Direct care staff receive satisfaction from providing needed services to elders and disabled individuals in our area. Support staff know that they provide the necessary infrastructure to make WestMass ElderCare’s mission a reality. In addition to a salary commensurate with the responsibilities and qualifications necessary for the job, the following benefits are provided for full time staff:

  • Health Insurance – employee pays only 20%.
  • Dental Insurance for the employee and eligible family members at no cost to the employee.
  • Tax Shelter Annuity – the agency will match up to 7% of the employee’s salary.
  • Retirement Program – a defined contribution plan at no cost to the employee.
  • Life insurance policy equivalent to annual salary at no cost to the employee.
  • Generous vacation accrual.
  • Generous sick time accrual.
  • Two personal days after the first year of employment.
  • Twelve paid holidays.
  • Pre-tax deductions for medical and child care expenses.
  • Regular in-services and training opportunities.
  • Travel reimbursement at the current IRS allowable deduction rate.
  • A full time work week of 35 hours.
Internship Opportunities

WestMass ElderCare has a variety of volunteer and internship (unpaid) opportunities which improve the quality of life of the individuals we serve. Internship opportunities are available for Bachelor level social workers, Registered Nurses and Nutrition students. Contact our Human Resources Department to discuss your interests at 413 538-9020 or email human-resources@wmeldercare.org

Volunteer Opportunities

An Ombudsman visits residents of area nursing and rest homes every week to hear their concerns. They help to promote the belief that each of us has the right to a quality life, and that this right should be protected. Ombudsmen also believe that through their efforts, they can make a difference in the life of someone who needs them. Ombudsmen (Scandinavian word meaning representative of the people) are trained and certified by the Massachusetts Executive Office of Elder Affairs. He/she receives and investigates complaints, in confidence, on behalf of residents, their families and other interested parties. They provide information and referral to connect people with available long term care and community resources.

A Money Management Volunteer assists low income, frail elders with paying bills, writing checks, budgeting and balancing a checkbook. The goal is to facilitate the elder’s continued at-home, independent lifestyle.

Home Delivered Meal Driver opportunities are available in the WMEC Nutrition Department. Volunteer drivers may work 12 hours per week delivering hot delicious meals to homebound elders. Hours are 10:30am to 1:00pm, Monday through Friday except holidays. A rewarding experience while brightening the day of our elders.

An Office Volunteer helps out with bulk mailings of our newsletter and other important communications, assembling documents, copying, etc.

WestMass ElderCare is an EOE/AA Employer.

Registered Nurse (RN) – per diem

The Registered Nurse participates in screening potential program participants in their homes and provides on-going monitoring and support to program participants.
1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to the PCM program and WestMass ElderCare’s mission.
2. Assesses the consumer’s physical and cognitive condition and resulting functional limitations to determine the consumer’s ability to benefit from personal care assistance services.
3. Provides a determination of the scope and type of personal care services to be provided to consumers. Accurately represents the consumer’s need for physical assistance with ADL’s and IADL’s.
4. Schedules and provides re-evaluation of consumers according to timeliness set forth in regulations.
5. Completes brief assessment of Consumer’s ability to manage program.
6. Provides quarterly visits as required by program regulations.
7. Attends meetings as directed by the Program Director.
8. Maintains regular contact with RN Coordinator or Program Director, for work assignments and delivery of completed evaluations and assessments.

• Must have current Massachusetts Registered Nurse license.

Send resume to human-resources@wmeldercare.org

Billing Specialist – SCO

This position is responsible for billing SCO/PACE/OneCare programs, reconciling payments, and researching any payment denials or discrepancies. This position also serves as the primary “go-to” person for Cost Share billing.

  • Minimum of three years of previous fiscal related work.
  • A Bachelor’s degree in accounting, business or related field is required.

    • Possesses working knowledge of Word and Windows.
    • Possesses extensive Excel experience. Must know how to sort, group, subtotal and manipulate spreadsheets that contain thousands of records.
    • Has the ability to operate a keyboard 80% of work time and to maintain concentration needed for accurate data entry.
    • Has the ability to interpret, understand and adhere to the regulations, standards and procedures as set forth by the Agency, Executive Office of Elder Affairs, MassHealth and each SCO/PACE and OneCare program contracting with agency.   


Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.


Occupational Therapist (OT) – per diem

The Occupational therapist will be teamed with a Registered Nurse to conduct functional evaluations to determine personal care needs of consumers for the Personal Care Management Program. She/he may provide education regarding durable medical equipment as needed.
1. Maintains and updates knowledge of state and federal regulations and guidelines regarding the Personal Care Management Program.
2. Conducts functional evaluations according to program standards to determine personal care needs of consumer for Personal Care Management Program.
3. Provides education as needed regarding durable medical equipment.
4. In a timely and accurate manner provides appropriate documentation according to program standards.
5. Perform other tasks as directed by the Personal Care Management Program Director.
• Must have current Massachusetts Occupational Therapist license.

Send resume to human-resources@wmeldercare.org

Home Delivered Meal Drivers

Paid Part Time or Volunteer- Work that makes a Difference!

This is more than a job. It is an opportunity to be of services to those in need.

Drivers are needed to deliver meals to home bound clients in Chicopee and Holyoke. (Substitute positions are available in Ludlow and Ware)

In addition to delivering the meals, the driver is an important contact for these elders with WestMass ElderCare, the Agency that provides services to these elders assisting them in staying in their homes. Drivers generally work between 10:15AM and 1:00PM.

Drivers may be volunteers or paid staff members

A valid driver’s license, reliable vehicle, a good driving record and commitment to the job/consumers are required.

If you would like to join the Home Delivered Meal team of drivers as a regular driver or substitute, please send an email with your name and address to: human-resources@wmeldercare.org

Geriatric Support Service Coordinator

The Geriatric Support Service Coordinator serves as Bi-Lingual/Bicultural Care manager. He/She engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients. The GSSC as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for clients. The GSSC is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

As a member of the Primary Care Team (PCT), (physician, RN, or physician assistant) participates in the initial and ongoing assessments of the health and functional status of enrollees, including determining appropriateness for institutional long term care services and developing community-based care plans and related service packages necessary to improve or maintain an enrollee’s health and functional status.

  • Possesses a Bachelor’s Degree in a relevant social service field from an accredited college and two years’ professional experience in the care of persons over the age of 65, with at least one year involving work in a setting where persons over 65 receive health-care services.
    • License in Social Work preferred.
    • Of Hispanic cultural and linguistic background, with the ability to communicate effectively in English and Spanish (orally and written).

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.


Registered Nurse – Adult Foster Care Program

The Registered Nurse participates in screening potential program consumers in their homes and provides on-going monitoring and support to program consumers and/or host families, in the Adult Foster Care Program. Works with Spanish speaking consumers and Caregivers and assists other staff members with translating for Spanish speaking consumers and Caregivers.

• Maintains and provides thorough, timely and accurate documentation.
• Serves as a liaison with other community agencies, involved in the care management of program consumers.
• Participates in and/or initiates outreach programs to potential consumers in the AFC program.
• Screens referrals and in conjunction with the Social Worker assess those who are appropriate for the Adult Foster Care Program or Group Adult Foster Care Program.
• Provides nursing assessment and develops a consumer-interdisciplinary care plan for each consumer in an Adult Foster Care program
• Participates in the assessment of potential host families, including home evaluation and inspections.
• Diploma from an accredited school of nursing, B.S.N. (preferred).
• Valid license to practice as a registered nurse in the Commonwealth of MA.
• Must be able to communicate fluently in Spanish and English.

Please send resume to: human_resources@wmeldercare.org. (e-mail preferred) or Director of Human Resources, 4 Valley Mill Road, Holyoke, MA 01040. No phone calls please.